Notification types
| Event | Description |
|---|---|
| Post published | A scheduled post was published to a platform |
| Post failed | A post failed to publish |
| Approval needed | A post is waiting for your review |
| Account issues | A connected account needs re-authorization or has an error |
| Campaign updates | Changes to campaigns you are part of |
| Engagement milestones | Your content reached a notable engagement threshold |
Notification sounds
New notifications play a subtle chime so you do not miss updates when the app is in the background or you are focused elsewhere. The sound is generated natively in the browser — no extra downloads or permissions are required. The chime only plays when the unread notification count increases.Unread badge
The bell icon in the workspace header displays an unread count badge when you have unread notifications. The badge shows the exact count up to nine, then displays 9+ for larger numbers. The count updates automatically — the app checks for new notifications approximately every 90 seconds.Viewing notifications
Click the bell icon in the workspace header to open the notification panel. Each notification shows:- Platform icon — the social platform related to the event (Instagram, Facebook, TikTok, X, LinkedIn, Telegram), or the Socializioz icon for system events
- Level indicator — a colored dot showing severity: green for success, amber for warnings, red for errors
- Title and message — a description of what happened
- Timestamp — displayed as a relative time (e.g., “5 minutes ago”) with the full date and time on hover
Notification preferences
Go to Settings > Notifications to customize which notifications you receive and how they are delivered. You can also reach notification settings by clicking the gear icon in the notification panel header.Master toggle
At the top of the notification settings page, a Notifications enabled toggle controls whether notifications are active at all. When you turn this off, all notification delivery is paused — no in-app alerts, emails, push notifications, or digests are sent. Turn it back on to resume receiving notifications with your existing channel and event preferences intact.Configuring your preferences
Choose delivery channels
Enable or disable each channel (in-app, email, email digest) depending on how you want to receive updates.
Toggle event types
Turn individual event types on or off to control which notifications you receive.
Delivery channels
| Channel | Description |
|---|---|
| In-app | Notifications appear in the bell icon panel |
| Notifications are sent to your account email | |
| Email digest | A summary email sent daily, weekly, or disabled (None) |
| Push notifications | Real-time browser notifications, even when you are on another tab |
Push notifications
Push notifications use your browser’s built-in notification system to deliver alerts in real time. When you enable push notifications, the browser asks for permission to show notifications.- If you grant permission, you receive alerts even when the Socializioz tab is not in focus.
- If you previously blocked notification permission in your browser, the toggle is disabled and a “Blocked” badge appears. To fix this, open your browser’s site settings for Socializioz and change the notification permission to “Allow,” then return to settings and enable push notifications.
Event toggles
You can enable or disable notifications for each event type independently:- Post published (on by default)
- Post failed (on by default)
- Approval needed (on by default)
- Account issues (on by default)
- Campaign updates (on by default)
- Engagement milestones (off by default — enable this to get notified when your content reaches notable engagement thresholds)
Timezone
The notification settings page includes a timezone picker — the same setting available in your Profile tab. Changing your timezone here updates it globally across scheduling, date display, and quiet hours.Quiet hours
Enable quiet hours to pause notifications during specific times. Set a start and end time, and no notifications are delivered during that window. Quiet hours use your configured timezone.Troubleshooting
| Problem | Resolution |
|---|---|
| Not receiving any notifications | Check that the master Notifications enabled toggle is turned on in Settings > Notifications. When this is off, all notifications are paused. |
| Not receiving in-app notifications | Check that the bell icon is visible in the workspace header. Make sure the event type is enabled in Settings > Notifications. |
| Not receiving email notifications | Verify that email delivery is enabled in notification preferences and that your account email is correct in Settings > Account. Check your spam folder. |
| Notification sound not playing | The chime uses browser-native audio. Make sure your browser tab is not muted and that your device volume is on. |
| Push notifications toggle disabled | Your browser has blocked notification permissions for Socializioz. Open your browser’s site settings, change the notification permission to “Allow,” and reload the page. |
| Too many notifications | Disable event types you don’t need, or enable quiet hours to batch notifications during specific windows. Consider switching to email digest instead of individual emails. |
| Notifications showing wrong time | Notifications display timestamps in your configured timezone. Check that your timezone is set correctly in Settings > Account. |