The settings hub contains all configuration options for your account and workspace. Open Settings from the sidebar (desktop) or the More menu (mobile) to access these options. Settings are organized into tabs: Profile, Notifications, Workspace, Billing, Language, Support, and Delete Account. To manage your connected social accounts, visit the connections page.Documentation Index
Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt
Use this file to discover all available pages before exploring further.
Profile and account
The Profile tab shows your account information and session controls.- Email — your registered email address (read-only)
- Display name — your account name as shown to other workspace members
Timezone
Your timezone is a per-user preference that controls how dates and times are displayed throughout the app, including the schedule calendar, published posts, and analytics. You can change your timezone from the Profile tab by selecting a new timezone from the dropdown. Socializioz supports 16 common timezones ranging from Pacific/Honolulu (UTC-10) to Australia/Sydney (UTC+11). If you have not set a timezone, the app detects your browser’s timezone automatically. The setting is saved to your account and applies across all devices.Session management
Socializioz maintains your session across browser tabs and devices. Here is what you need to know about session behavior:- Signing out — click Log out at the bottom of the Profile tab to end your current session and return to the sign-in page. This signs you out on the current device only.
- Session duration — sessions remain active as long as you use the app regularly. After a period of inactivity, your session expires and you are redirected to the sign-in page.
- Multiple devices — you can be signed in on multiple devices simultaneously. Signing out on one device does not affect your session on others.
- Session security — if you suspect unauthorized access to your account, sign out immediately and change your password from the authentication provider (Google account settings or the password reset flow). Contact support if you notice activity you did not perform.
General settings
Owners and admins can update the workspace name and description. The workspace name appears in the sidebar and workspace selector, along with auto-generated initials used as the workspace avatar.- Name — the display name for the workspace, shown in the sidebar and workspace selector
- Description — an optional description (e.g., “Marketing team workspace”)
Creating a workspace
You can create a new workspace directly from the workspace selector in the sidebar.- Click the workspace selector in the sidebar.
- Click New Workspace at the bottom of the dropdown.
- Enter a name for the workspace and press Enter or click Create.
Switching workspaces
If you belong to multiple workspaces, use the workspace selector in the sidebar to switch between them. The selector shows each workspace’s name and initials. A checkmark indicates the currently active workspace. Switching workspaces changes the context for all features — posts, campaigns, accounts, and media are scoped to the active workspace.Managing multiple workspaces
If you manage multiple brands, clients, or business units, create a separate workspace for each one. This keeps content, accounts, analytics, and billing fully isolated.Setting up workspaces for an agency
Create a workspace for each client
Use the workspace selector to create a new workspace for each client or brand. Name it clearly (for example, “Acme Corp” or “Client - Fashion Brand”).
Connect the client's social accounts
In each workspace, connect only the social accounts that belong to that client. Accounts are scoped to the workspace and do not appear in others.
Set up brand profiles
Configure a brand profile in each workspace so AI-generated content matches the client’s voice, tone, and visual identity.
Invite the right team members
Invite team members who need access to each workspace. A team member can belong to multiple workspaces with different roles — for example, Admin on one client workspace and Member on another.
Set billing per workspace
Each workspace has its own subscription plan. Choose the appropriate plan based on the client’s posting volume and feature needs.
Notification preferences and timezone settings are per-user, not per-workspace. If you work across multiple workspaces in different timezones, your schedule displays will always reflect your personal timezone setting.
Brand profile
Brand profiles tell the AI assistant about your brand voice, tone, and personality. All AI-generated content — captions, images, and suggestions — uses your active brand profile for context. You can create multiple profiles per workspace, each linked to different social accounts. Brand profiles are managed from the Workspace tab in settings. Each profile includes identity fields, tone of voice, target audience, AI personality sliders, and brand guidelines. You can also use Smart Import to auto-fill your profile from your website. For the full setup guide, field reference, and workflows, see brand profiles.Team members
Workspaces support multiple team members with role-based access.Roles
Socializioz uses three workspace-level roles:| Role | Description |
|---|---|
| Owner | Full control over the workspace, including deletion and billing |
| Admin | Manage workspace settings, members, and all content |
| Member | Create and manage content within the workspace |
Permissions matrix
The table below shows exactly what each role can do:| Capability | Owner | Admin | Member |
|---|---|---|---|
| Create and publish posts | Yes | Yes | Yes |
| Use AI chat and content tools | Yes | Yes | Yes |
| View analytics and activity log | Yes | Yes | Yes |
| Manage campaigns | Yes | Yes | Yes |
| Upload and manage media | Yes | Yes | Yes |
| Edit workspace name and description | Yes | Yes | No |
| Edit brand profile and identity | Yes | Yes | No |
| Invite new members | Yes | Yes | No |
| Change member roles | Yes | Yes | No |
| Remove members | Yes | Yes | No |
| Delete the workspace | Yes | No | No |
| Leave the workspace | No | Yes | Yes |
The workspace owner cannot leave the workspace. To transfer ownership, contact support.
Transferring workspace ownership
If you need to change the workspace owner — for example, when a team lead leaves or when restructuring your organization — ownership transfer is handled by the support team.Contact support
Open a support ticket and request a workspace ownership transfer. Include the workspace name, the current owner’s email, and the new owner’s email.
Verify the new owner
The new owner must already be a member of the workspace with a Socializioz account. If they are not a member, invite them first.
Ownership transfer cannot be done through the app interface. This restriction exists to prevent accidental or unauthorized changes to workspace ownership.
Role assignment rules
When inviting a new member, you can assign the Admin or Member role. The Owner role cannot be assigned through the invite flow — each workspace has exactly one owner, which is the person who created it. If you attempt to assign the Owner role programmatically, it is automatically downgraded to Admin.Inviting members
Owners and admins can invite new members to the workspace:- Open Settings > Workspace and scroll to the Invite Member section.
- Enter the email address of the person you want to invite.
- Select a role (Admin or Member) from the dropdown.
- Click Add.
Managing members
From the Members section in workspace settings, owners and admins can:- Change a member’s role (Admin or Member)
- Remove a member from the workspace
Team collaboration features are available on Professional and Enterprise plans.
Appearance and theme
Socializioz uses a dark theme by default. The app’s dark color scheme is not configurable — there is no light mode toggle or system-preference detection for theme. The dark theme applies consistently across desktop, mobile, and all views. On mobile, the device status bar matches the app’s dark theme automatically for a seamless full-screen experience.Language
Socializioz supports two languages: English and Arabic. Switching to Arabic also enables right-to-left (RTL) layout throughout the app. To change the app language, go to Settings > Language and select your preferred language. The change takes effect immediately across all pages. When Arabic is active, the entire interface mirrors: the navigation rail moves to the right side, the workspace layout panels reverse order, the composer preview appears on the opposite side, detail panels slide in from the left, and the schedule calendar adapts its direction. Bilingual caption fields in the composer are always available regardless of the app language. If you have not set a language, the app detects your browser language. If your browser is set to Arabic, the app defaults to Arabic; otherwise it defaults to English.Data isolation between workspaces
Each workspace is a fully separate environment. Content, accounts, and settings do not cross workspace boundaries:| Data type | Scoped to workspace |
|---|---|
| Posts, drafts, and scheduled content | Yes — each workspace has its own posts |
| Connected social accounts | Yes — accounts are linked per workspace |
| Campaigns and content plans | Yes |
| Media library assets | Yes — storage limits are per workspace |
| Analytics and metrics | Yes — metrics reflect only accounts in the workspace |
| Brand profiles | Yes |
| Team members and roles | Yes — a user can have different roles in different workspaces |
| Billing and subscription | Yes — each workspace has its own plan |
| Notification preferences | No — preferences are per user across all workspaces |
| Timezone and language | No — these are per-user settings |
Cookie and privacy preferences
Socializioz uses cookies for essential functionality and optional analytics. When you first visit the app, a cookie consent banner appears asking you to accept or customize your preferences.Managing cookie preferences
You can update your cookie preferences at any time:- Open Settings and look for the cookie preferences option, or click the cookie consent link in the app footer.
- Toggle Analytics cookies on or off — these help improve the product by tracking usage patterns.
- Click Save to apply your choices.
Policy versions
Socializioz tracks acceptance of three policies: Cookie Policy, Privacy Policy, and Terms of Service. When policy versions are updated, you may be asked to review and accept the new versions.Danger zone
Leave workspace
Any member except the workspace owner can leave a workspace. Leaving removes your access to all workspace content. To rejoin, another owner or admin must re-invite you.Delete workspace
Only the workspace owner can delete a workspace. Deletion requires typing the workspace name to confirm. This action permanently removes all posts, campaigns, media, connected accounts, and member associations.Account deletion
You can permanently delete your account and all associated data from the settings page.Export your data before deleting
Account deletion is permanent. Use this checklist to save anything you need before proceeding.| Data | How to export | Where to find it |
|---|---|---|
| Analytics (metrics and post data) | Export as CSV or PDF from the analytics page | Analytics — exporting analytics |
| Invoices and billing records | Download individual invoices as PDF from the billing page | Plans and billing — invoices |
| Media files (images and videos) | Download individually from the media library detail sheet | Media library — asset actions |
| Published post links | Copy the live post URLs from the published posts page before deleting | Published posts |
| Brand profile settings | Screenshot or manually copy your brand identity, tone, audience, and guidelines | Brand profiles |
There is no bulk export for all workspace data at once. Export each data type separately using the methods above. Enterprise customers with API access can pull data programmatically before deleting.
Deletion steps
Export your data
Follow the export checklist above to save analytics, invoices, media, and any other data you need.
Start the deletion process
Go to Settings and select the Delete Account tab, or scroll to the bottom of the Profile tab. Click Delete Account.
Review the consequences
A confirmation dialog lists what happens:
- Your saved preferences and connected account data are removed
- You immediately lose access to the app
- The action cannot be reversed through the app
Troubleshooting
| Problem | Resolution |
|---|---|
| Cannot edit workspace name or description | Only Owner and Admin roles can edit general settings. Check your role in the Members section. |
| Invited member does not appear in the list | The invited user must already have a Socializioz account. If they have not signed up, ask them to create an account first, then resend the invite. |
| Cannot assign Owner role to another member | Owner transfer is not available through the invite flow. Only Admin and Member roles can be assigned to new invites. |
| Brand profile changes not reflected in AI content | After updating your brand profile, start a new AI conversation to ensure the assistant picks up the latest settings. See brand profiles troubleshooting. |
| Not sure which brand profile the AI is using | The AI matches the brand profile to the connected social account being used. See brand profiles for details. |
| Timezone change does not update existing posts | Changing your timezone updates how dates are displayed going forward. Previously scheduled posts retain their original UTC time and are not rescheduled. |
| Cannot delete workspace | Only the workspace Owner can delete a workspace. You must type the workspace name exactly as shown to confirm deletion. |
| Language toggle has no effect | Clear your browser cache and refresh the page. If the issue persists, check that your browser language settings are not overriding the app preference. |
| Need to transfer workspace ownership | Ownership transfer is not available in the app. Contact support with the workspace name, current owner’s email, and new owner’s email. See transferring ownership. |
| Signed out unexpectedly | Sessions expire after a period of inactivity. Sign in again. If this happens frequently, check that your browser is not blocking cookies for Socializioz or clearing session data automatically. |
| Suspect unauthorized access | Sign out immediately, change your password through your auth provider (Google or email), and contact support. Review the activity log for unfamiliar actions. |
| Workspace data appears in the wrong workspace | All content is scoped to the active workspace. Check the workspace selector in the sidebar to confirm you are viewing the correct workspace. See data isolation. |
Related
- Team collaboration — invite members, assign roles, and set up approval workflows
- Brand profiles — configure brand identity and AI personality
- Notifications — customize notification delivery channels and quiet hours
- Plans and billing — manage your subscription and view invoices
- Connections — manage connected social accounts
- Privacy and data — cookie preferences and data management
- Security — session management and account protection