Profile and account
The Profile tab shows your account information and session controls.- Email — your registered email address (read-only)
- Display name — your account name as shown to other workspace members
Timezone
Your timezone is a per-user preference that controls how dates and times are displayed throughout the app, including the schedule calendar, published posts, and analytics. You can change your timezone from the Profile tab by selecting a new timezone from the dropdown. Socializioz supports 16 common timezones ranging from Pacific/Honolulu (UTC-10) to Australia/Sydney (UTC+11). If you have not set a timezone, the app detects your browser’s timezone automatically. The setting is saved to your account and applies across all devices.Session management
Click Log out at the bottom of the Profile tab to end your current session and return to the sign-in page. This signs you out on the current device only.General settings
Owners and admins can update the workspace name and description. The workspace name appears in the sidebar and workspace selector, along with auto-generated initials used as the workspace avatar.- Name — the display name for the workspace, shown in the sidebar and workspace selector
- Description — an optional description (e.g., “Marketing team workspace”)
Creating a workspace
You can create a new workspace directly from the workspace selector in the sidebar.- Click the workspace selector in the sidebar.
- Click New Workspace at the bottom of the dropdown.
- Enter a name for the workspace and press Enter or click Create.
Switching workspaces
If you belong to multiple workspaces, use the workspace selector in the sidebar to switch between them. The selector shows each workspace’s name and initials. A checkmark indicates the currently active workspace. Switching workspaces changes the context for all features — posts, campaigns, accounts, and media are scoped to the active workspace.Brand profile
The brand profile tells the AI assistant about your brand voice and tone. All AI-generated content — captions, images, and suggestions — uses your brand profile for context. You can create multiple brand profiles per workspace, each linked to different social accounts.Managing brand profiles
Brand profiles appear as cards in a grid on the workspace settings page. Each card shows:- Brand logo (or a placeholder icon)
- Brand name and tagline
- Industry and tone badges
- A count of linked social accounts (for example, “3 accounts”)
- Click Add to create a new brand profile
- Click Edit on any card to modify it
- Click Delete on a card to remove it (a confirmation prompt appears before deletion)
Setting up a brand profile
You can create a profile during onboarding or from workspace settings. Each profile includes these sections: Smart import from website: Enter your website URL and click Scan. The system analyzes your site and auto-fills your brand name, tagline, description, industry, colors, logo, tone, and target audience.Brand colors are detected automatically from your website during Smart Import. They are stored in your brand profile and used by the AI for visual content generation. Brand colors cannot be viewed or edited manually in the form at this time.
- Logo, brand name, and tagline
- Industry — type to search from 20 predefined categories, or enter a custom industry name
- Website URL and description
- Humor, empathy, and professionalism sliders (0—100%)
- Emoji usage (None, Minimal, Moderate, Heavy)
- Response length (Concise, Balanced, Detailed)
Team members
Workspaces support multiple team members with role-based access.Roles
Socializioz uses three workspace-level roles:| Role | Description |
|---|---|
| Owner | Full control over the workspace, including deletion and billing |
| Admin | Manage workspace settings, members, and all content |
| Member | Create and manage content within the workspace |
Permissions matrix
The table below shows exactly what each role can do:| Capability | Owner | Admin | Member |
|---|---|---|---|
| Create and publish posts | Yes | Yes | Yes |
| Use AI chat and content tools | Yes | Yes | Yes |
| View analytics and activity log | Yes | Yes | Yes |
| Manage campaigns | Yes | Yes | Yes |
| Upload and manage media | Yes | Yes | Yes |
| Edit workspace name and description | Yes | Yes | No |
| Edit brand profile and identity | Yes | Yes | No |
| Invite new members | Yes | Yes | No |
| Change member roles | Yes | Yes | No |
| Remove members | Yes | Yes | No |
| Delete the workspace | Yes | No | No |
| Leave the workspace | No | Yes | Yes |
The workspace owner cannot leave the workspace. To transfer ownership, contact support.
Role assignment rules
When inviting a new member, you can assign the Admin or Member role. The Owner role cannot be assigned through the invite flow — each workspace has exactly one owner, which is the person who created it. If you attempt to assign the Owner role programmatically, it is automatically downgraded to Admin.Inviting members
Owners and admins can invite new members to the workspace:- Open Settings > Workspace and scroll to the Invite Member section.
- Enter the email address of the person you want to invite.
- Select a role (Admin or Member) from the dropdown.
- Click Add.
Managing members
From the Members section in workspace settings, owners and admins can:- Change a member’s role (Admin or Member)
- Remove a member from the workspace
Team collaboration features are available on Professional and Enterprise plans.
Language
Socializioz supports two languages: English and Arabic. Switching to Arabic also enables right-to-left (RTL) layout throughout the app. To change the app language, go to Settings > Language and select your preferred language. The change takes effect immediately across all pages. When Arabic is active, the entire interface mirrors: the navigation rail moves to the right side, the workspace layout panels reverse order, the composer preview appears on the opposite side, detail panels slide in from the left, and the schedule calendar adapts its direction. Bilingual caption fields in the composer are always available regardless of the app language. If you have not set a language, the app detects your browser language. If your browser is set to Arabic, the app defaults to Arabic; otherwise it defaults to English.Cookie and privacy preferences
Socializioz uses cookies for analytics and marketing. When you first visit the app, a cookie consent banner appears asking you to accept or customize your preferences.Managing cookie preferences
You can update your cookie preferences at any time:- Open Settings and look for the cookie preferences option, or click the cookie consent link in the app footer.
- Toggle Analytics cookies on or off — these help improve the product by tracking usage patterns.
- Toggle Marketing cookies on or off — these are used for relevant advertising.
- Click Save to apply your choices.
Policy versions
Socializioz tracks acceptance of three policies: Cookie Policy, Privacy Policy, and Terms of Service. When policy versions are updated, you may be asked to review and accept the new versions.Danger zone
Leave workspace
Any member except the workspace owner can leave a workspace. Leaving removes your access to all workspace content. To rejoin, another owner or admin must re-invite you.Delete workspace
Only the workspace owner can delete a workspace. Deletion requires typing the workspace name to confirm. This action permanently removes all posts, campaigns, media, connected accounts, and member associations.Account deletion
You can permanently delete your account and all associated data from the settings page.Start the deletion process
Go to Settings and select the Delete Account tab, or scroll to the bottom of the Profile tab. Click Delete Account.
Review the consequences
A confirmation dialog lists what happens:
- Your saved preferences and connected account data are removed
- You immediately lose access to the app
- The action cannot be reversed through the app
Troubleshooting
| Problem | Resolution |
|---|---|
| Cannot edit workspace name or description | Only Owner and Admin roles can edit general settings. Check your role in the Members section. |
| Invited member does not appear in the list | The invited user must already have a Socializioz account. If they have not signed up, ask them to create an account first, then resend the invite. |
| Cannot assign Owner role to another member | Owner transfer is not available through the invite flow. Only Admin and Member roles can be assigned to new invites. |
| Brand profile changes not reflected in AI content | After updating your brand profile, start a new AI conversation to ensure the assistant picks up the latest settings. Existing conversations may use cached context. |
| Not sure which brand profile the AI is using | The AI matches the brand profile to the connected social account being used. Check that your social accounts are linked to the correct brand profile in the Connected accounts section of each profile. |
| Timezone change does not update existing posts | Changing your timezone updates how dates are displayed going forward. Previously scheduled posts retain their original UTC time and are not rescheduled. |
| Cannot delete workspace | Only the workspace Owner can delete a workspace. You must type the workspace name exactly as shown to confirm deletion. |
| Language toggle has no effect | Clear your browser cache and refresh the page. If the issue persists, check that your browser language settings are not overriding the app preference. |