This page covers cross-cutting issues that affect multiple parts of Socializioz. For feature-specific troubleshooting, check the relevant page — most feature docs include a troubleshooting section at the bottom.
Offline mode
When your device loses internet connectivity, Socializioz displays a full-screen overlay with a “No Internet Connection” message. Your work is preserved — nothing is lost while you are offline.
- The overlay appears automatically when connectivity drops and disappears when your connection is restored.
- Click Try Again to reload the page manually.
- Scheduled posts are not affected — they publish from the server, not your browser.
If the overlay keeps appearing briefly, your connection may be unstable. Try switching networks or moving closer to your router.
App errors and recovery
If something goes wrong in the app, Socializioz handles it automatically in most cases:
| Error type | What happens | What you need to do |
|---|
| Temporary rendering error | The app recovers automatically within a few seconds | Nothing — wait for the spinner to clear |
| Stale app version after update | The page reloads automatically to fetch the latest version | Nothing — the reload happens once |
| Persistent error | A “Something went wrong” screen appears with the error message | Click Retry to reload the affected area |
- Refresh the browser tab.
- Clear your browser cache for Socializioz.
- Try a different browser.
- If the issue persists, check the system status page and contact support.
Token expiry and account health
Connected social accounts use tokens that expire over time. Socializioz monitors token health in the background:
- Meta (Facebook and Instagram) tokens are refreshed automatically when they are close to expiring. No action is needed.
- Other platforms require manual reconnection when tokens expire.
Signs of an expired token
- A connected account shows an amber “Needs reconnect” indicator on the connections page.
- Posts fail to publish with an “Authentication issue” error.
- You receive a notification that an account needs re-authorization.
- The support diagnostics detect expiring tokens when you open the support page.
How to fix it
Find the affected account
Look for accounts with an amber status dot or “Needs reconnect” label.
Reconnect
Click the account and follow the reconnect prompt. You will be redirected to the platform to re-authorize access.
When reconnecting, make sure to approve all requested permissions. Declining permissions can cause features like analytics, comments, or publishing to stop working.
Publishing failures
When a scheduled or immediate post fails to publish, here is how to investigate and recover:
- Check the calendar — filter by “Failed” status on the schedule to find all failed posts.
- Read the error — click a failed post to see the error category, message, and reason code.
- Take action based on the error:
| Error category | Likely cause | Fix |
|---|
| Authentication issue | Expired or revoked token | Reconnect the account |
| Permission issue | Missing OAuth scopes | Reconnect and approve all permissions |
| Media validation failed | Wrong format, size, or resolution | Check video resolution requirements and reattach valid media |
| Wrong media type | Image provided where video is required (or vice versa) | Attach the correct media type for the content type |
| Rate limit | Too many requests to the platform API | Wait a few minutes and retry |
| Platform outage | The social platform is experiencing issues | Check system status and retry later |
- Retry or reschedule — use the Retry now button for immediate retry, or Reschedule to pick a new time.
- Get AI help — click Fix with AI Support to open support with the error details pre-filled.
The
activity log keeps a record of all failed posts with timestamps and error reasons. Filter by “Failed” to review publishing issues over time.
Supported browsers
Socializioz is a web application that works in modern browsers. For the best experience, use the latest version of:
- Google Chrome (recommended)
- Safari (macOS and iOS)
- Microsoft Edge
- Firefox
The app uses features like CSS Grid, the Notification API, and the Web Audio API. Older browsers or browsers with strict privacy settings may have limited functionality. If you encounter rendering issues, update your browser to the latest version.
On mobile, Socializioz works as a progressive web app (PWA). You can add it to your home screen for a native-like experience — see adding to home screen for instructions.
Browser and device issues
The app is slow or unresponsive
- Close unused browser tabs to free memory.
- Disable browser extensions that might interfere (ad blockers, privacy extensions).
- Clear your browser cache and reload.
- On mobile, close and reopen the browser or use the pull-to-refresh gesture.
- If you added Socializioz to your home screen (PWA), clear the app’s cached data: on iOS go to Settings > Safari > Website Data and remove the Socializioz entry; on Android go to Settings > Apps > Chrome > Storage > Manage Space and clear site data.
Push notifications are not working
- Check that your browser allows notifications for Socializioz. Go to your browser’s site settings and set notifications to “Allow.”
- Verify that push notifications are enabled in Settings > Notifications.
- On mobile, make sure your device’s Do Not Disturb mode is off.
See notification troubleshooting for more details.
Calendar shows wrong times
All times in Socializioz are displayed in your configured timezone. If posts appear at unexpected times:
- Go to Settings > Account and check your timezone setting.
- If the timezone is not set, Socializioz uses your browser’s timezone.
- After changing your timezone, refresh the page to update all displayed times.
Plan limits and usage
When you hit a plan limit, the affected feature shows an upgrade prompt instead of allowing the action. Common limits:
| Resource | What happens at the limit |
|---|
| Posts per month | You cannot publish or schedule new posts until the next billing cycle |
| Social accounts | You cannot connect additional accounts |
| Storage | You cannot upload new media until you delete existing files or upgrade |
| AI images/videos | AI generation is disabled until the next billing cycle |
| Area | Page | What it covers |
|---|
| OAuth and connection errors | Connecting accounts — error reference | 15+ OAuth error codes for Meta, X, TikTok, and LinkedIn with causes and fixes |
| Publish validation errors | Composer — pre-publish validation | Platform-specific validation checks that block publishing |
| Publishing error toasts | Composer — publishing errors | Structured error toast format with title, message, and reference ID |
| Stuck connection spinner | Connecting accounts — stuck spinner | Recovery when the connection dialog spinner does not clear after OAuth |
| TikTok settings validation | Composer — TikTok settings validation | Required TikTok fields that block publishing |
| Video resolution issues | Composer — video resolution reference | Per-platform resolution, file size, and duration limits |
| Media upload issues | Media library — troubleshooting | Upload failures, processing stuck, storage limits |
- You have tried the steps on this page and the issue persists.
- You see an error you do not understand.
- A connected account keeps disconnecting after reconnection.
- Posts fail repeatedly with no clear error.
- You need help with billing or subscription changes.
The AI support assistant runs automatic diagnostics and can often resolve issues faster than a manual ticket. Use the Fix with AI Support links throughout the app to pre-fill context. 
