Socializioz provides a public status page that shows whether core systems are running normally. You can access it at socializioz.com/status without logging in.
How to access the status page
- From the app — the status page is linked in the sidebar under System Status.
- Directly — visit socializioz.com/status in any browser. No login is required.
What it shows
The status page displays the current state of four systems:
| System | What it covers |
|---|
| Application | The main Socializioz web app |
| Publishing Integrations | Connections to Facebook, Instagram, TikTok, X, LinkedIn, and Telegram |
| Billing | Subscription and payment processing |
| AI Services | Image generation, video generation, and AI chat |
| Status | Meaning |
|---|
| Operational | The system is running normally with no known issues |
| Degraded | The system is partially available — some requests may fail or be slower than usual |
| Outage | The system is unavailable — the team is actively working on a fix |
How status affects your content
Understanding how each system status impacts your workflow helps you decide whether to wait or take action:
- Application degraded or down — you may not be able to log in, load pages, or save changes. Wait for the issue to resolve before retrying.
- Publishing Integrations degraded — scheduled posts may be delayed or fail. Posts are retried automatically once the integration recovers, so you do not need to reschedule them manually.
- Billing degraded — subscription upgrades, downgrades, or payment processing may be temporarily unavailable. Your current plan and access remain unaffected.
- AI Services degraded — AI chat, caption generation, image generation, and video generation may return errors or time out. You can still create and publish posts manually without AI assistance.
When to check
Visit the status page if you experience unexpected errors such as:
- Posts failing to publish across multiple accounts
- The AI assistant not responding or returning errors
- Payment or subscription processing issues
- The app not loading or responding slowly
Check the status page before submitting a support ticket. If a known outage is in progress, the team is already working on a fix.
Troubleshooting with the status page
| Status page says | Your next step |
|---|
| All systems operational | The issue is likely specific to your account or setup. Open a ticket from the support page. |
| A system shows degraded/outage | Wait for the team to resolve it. Check back periodically for updates. |
| Publishing Integrations affected | Your scheduled posts may be delayed. They will retry automatically once the integration is restored. |
| AI Services affected | AI chat, image generation, and video generation may be temporarily unavailable. Other features continue to work. |
Quick diagnostic checklist
If you suspect a system issue, run through this checklist before opening a support ticket:
- Check the status page for any active incidents.
- Verify your internet connection by loading another website.
- Try a hard refresh of the app (Ctrl+Shift+R on Windows/Linux, Cmd+Shift+R on Mac).
- Check the activity log for recent error events in your workspace.
- If the issue is limited to one connected account, check the account status on the connections page.
- If all of the above look normal, open a ticket from the support page with details about what you were doing when the error occurred.
