How to access the status page
- From the app — the status page is linked in the sidebar under System Status.
- Directly — visit socializioz.com/status in any browser. No login is required.
What it shows
The status page displays the current state of four systems:
Each system displays one of the following statuses:
How status affects your workflow
Understanding how each system status impacts your workflow helps you decide whether to wait or take action:When publishing integrations show degraded status, your already-scheduled posts are safe. They queue and retry automatically once the platform connection recovers. You do not need to cancel and reschedule them.
In-app status indicators
In addition to the public status page, Socializioz surfaces status information inside the app:- Token refresh toasts — if a connected account’s token expires, you see a toast notification on the workspace overview with a link to reconnect.
- Connection status badges — the connections page shows green, amber, or red indicators for each account’s health.
- Analytics permission banners — the analytics page shows an amber or blue banner if a connected account has missing permissions that affect data collection.
- Publishing failure toasts — if a post fails to publish, a toast notification appears with the error details and a link to the activity log.
When to check
Visit the status page if you experience unexpected errors such as:- Posts failing to publish across multiple accounts
- The AI assistant not responding or returning errors
- Payment or subscription processing issues
- The app not loading or responding slowly
Reporting issues not shown on the status page
The status page reflects the overall health of each system. If you experience a problem that is not reflected on the status page, it may be specific to your account, workspace, or connected social accounts rather than a platform-wide issue. In this case, contact the team directly at admin@socializioz.com or open a ticket from the support page. Include the following in your report:- What you were doing when the error occurred
- Which connected account or platform is affected
- Any error messages you saw (screenshots help)
- Whether the issue is reproducible or happened once
The status page does not currently show incident history or past outages. It displays the current state of each system at the time you visit. Refresh the page manually to see the latest status.
Troubleshooting with the status page
Quick diagnostic checklist
If you suspect a system issue, run through this checklist before opening a support ticket:1
Check the status page
Visit socializioz.com/status for any active incidents.
2
Verify your internet connection
Load another website to confirm your connection is working.
3
Hard refresh the app
Press Ctrl+Shift+R on Windows/Linux or Cmd+Shift+R on Mac to reload without cache.
4
Check the activity log
Open the activity log and look for recent error events in your workspace. Filter by Failed to see publishing errors.
5
Check connected accounts
If the issue is limited to one platform, visit the connections page and check the account status. Reconnect if the status shows expired or disconnected.
6
Contact support
If all of the above look normal, open a ticket from the support page with details about what you were doing when the error occurred.
Common workflows
Respond to a publishing failure
1
Check the status page
Visit socializioz.com/status to see if Publishing Integrations shows a degraded or outage status.
2
If an outage is active — wait
Your scheduled posts are queued and will retry automatically once the integration recovers. Do not cancel or reschedule them manually.
3
If all systems are operational — investigate locally
The issue is likely specific to your account. Check the activity log for the failure reason, then visit connections to verify the affected account’s token status.
4
Reconnect if needed
If the account shows an expired or disconnected status, tap Reconnect to re-authorize. Then retry the failed post from the schedule calendar.
5
Contact support if unresolved
If reconnecting does not fix the issue and the status page shows all systems operational, open a support ticket with the error message from the activity log.
Monitor during a known outage
1
Bookmark the status page
Save socializioz.com/status for quick access during incidents.
2
Refresh periodically
The status page does not auto-refresh. Reload the page manually to check for updates on the incident.
3
Avoid making changes during outages
If the Application system shows degraded or outage status, avoid creating or editing posts until it recovers. Changes made during an outage may not save correctly.
4
Verify your data after recovery
Once the status page shows all systems operational, check the schedule calendar and published posts to confirm everything published as expected.
App health dashboard (admin only)
If your account has the admin role, the workspace sidebar includes an Admin Panel link (shield icon). In addition to the admin subscription dashboard, the admin panel provides an App Health Dashboard that monitors the real-time health of Socializioz services from within the app.What the dashboard shows
The health dashboard displays a status card for each core system:
Each card shows the current status (Operational, Degraded, or Outage) with a color-coded indicator — green for operational, amber for degraded, and red for outage.
When to use it
Use the admin health dashboard to:- Triage team-reported issues — check whether a problem a team member reports is caused by a platform-wide service issue or is specific to their account.
- Monitor during active campaigns — keep the dashboard open during high-volume publishing windows to spot integration issues early.
- Verify recovery after an outage — confirm that all systems have returned to operational status before rescheduling failed posts.
The app health dashboard is only visible to accounts with the admin role. Regular workspace owners, admins (workspace-level), and members do not see the Admin Panel link in the sidebar. This is a platform-level admin feature, separate from workspace roles.
Related
- Troubleshooting — resolve common issues with connectivity, publishing, accounts, and app errors
- Support — submit a ticket or chat with the AI support assistant
- Connecting accounts — manage connection health and reconnect expired accounts
- Activity log — review recent events to diagnose issues