Cookie preferences
When you first visit Socializioz, a cookie consent banner appears at the bottom of the screen. You can choose how cookies are used across three categories:| Category | Description | Can be disabled |
|---|---|---|
| Essential | Required for the app to function (authentication, session management) | No |
| Analytics | Help us understand how you use the product | Yes |
| Marketing | Used for personalized content and advertising | Yes |
Setting your preferences
Review the banner
The cookie banner appears on your first visit. It explains what cookies are used for and offers three options.
Choose an option
- Accept all — enables analytics and marketing cookies alongside essential cookies.
- Reject non-essential — keeps only essential cookies and disables analytics and marketing.
- Customize — opens a preferences panel where you can toggle analytics and marketing cookies individually.
Changing your preferences later
You can update your cookie preferences at any time from the cookie policy page. Your new preferences take effect immediately.Cookie preferences are stored per browser. If you use Socializioz on multiple browsers or devices, you need to set preferences on each one.
Data we collect
Socializioz collects the following categories of data to provide and improve the product:| Category | Examples |
|---|---|
| Account profile | Name, email address, timezone, language preference |
| Workspace and usage | Workspace name, post history, scheduling data, activity logs |
| Connected accounts | OAuth tokens, platform usernames, follower counts (social media passwords are never stored) |
| Media assets | Uploaded images and videos, AI-generated content |
| Diagnostics | Error logs, event telemetry, feature usage patterns |
| Billing | Subscription plan, payment history, invoice records |
AI processing disclosure
When you use AI features — caption generation, image generation, video generation, or the AI chat assistant — your prompts and relevant context are sent to third-party AI providers for processing. AI-generated outputs are returned to you for review before any content is published. Socializioz does not use your prompts or generated content to train AI models. You are responsible for reviewing all AI-generated content before publishing. AI prompts may be processed by OpenAI (text and image generation), Runway (video generation), or Hedra with ElevenLabs (character video and voice synthesis), depending on the feature you use. See the third-party processors table for the full list.Third-party processors
Socializioz shares data with the following third-party services:| Processor | Purpose |
|---|---|
| Base44 | Application runtime and data layer |
| OpenAI | AI text generation (captions, hashtags, chat, comment replies) and image generation (DALL-E 3) |
| Runway (RunwayML) | AI video generation (text-to-video and image-to-video) |
| Hedra | AI video generation (character models with voice synthesis) |
| ElevenLabs | Text-to-speech voices used within Hedra video generation |
| Meta APIs | Publishing to Facebook and Instagram |
| TikTok API | Publishing to TikTok |
| X (Twitter) API | Publishing to X |
| LinkedIn API | Publishing to LinkedIn |
| PayPal | Payment and subscription processing |
| Sentry | Error monitoring and diagnostics |
Data deletion
You can delete your account and all associated data in two ways.Delete from the app
The fastest way to delete your account is from the settings page. See account deletion for the step-by-step process. When you delete your account through the app, the following data is removed immediately:- Profile information and preferences
- All posts (published, scheduled, and drafts)
- Media library assets and AI-generated content
- Connected account tokens and platform data
- Campaigns and analytics data
- Billing records and subscription data
Delete by email
If you cannot access the app, send an email to admin@socializioz.com with the subject line “Account Deletion Request”. Include the email address associated with your account. Email-based deletion requests are processed within 30 days.Temporarily retained data
After account deletion, some data is retained for a limited period:| Data type | Retention period | Reason |
|---|---|---|
| Backups | 30 days | Disaster recovery |
| Legal records | As required by law | Compliance |
| Anonymized aggregates | Indefinite | Product improvement (not tied to your identity) |
Revoking third-party access
Deleting your Socializioz account does not automatically revoke the permissions you granted on social platforms. To fully disconnect, remove Socializioz from each platform’s app settings:- Facebook — Settings > Business Integrations
- Instagram — Settings > Website Permissions > Apps and Websites
- TikTok — Settings > Security and Permissions > Authorized Apps
- LinkedIn — Settings > Data Privacy > Permitted Services
- X — Settings > Security and Account Access > Apps and Sessions
Data portability
Before deleting your account, you can export your data from several areas of the app:- Analytics — export metrics or post-level data as CSV, or download a PDF report from the analytics dashboard (Professional and Enterprise plans)
- Invoices — download individual invoices as PDF from the billing page
There is currently no single-click full data export. To preserve your data, export analytics and download invoices before requesting account deletion.
Security practices
Socializioz follows these security principles to protect your data:- Encryption — all data is transmitted over HTTPS/TLS. Sensitive data is encrypted at rest.
- OAuth-only integrations — Socializioz never stores your social media passwords. All platform connections use official OAuth flows.
- Token lifecycle management — access tokens are refreshed automatically when possible and revoked when you disconnect an account.
- Least privilege — the app requests only the permissions needed for each feature.
- Monitoring — runtime monitoring detects and responds to security anomalies.
Consent tracking
When you accept policies during checkout or cookie consent, Socializioz records your acceptance with:- Policy versions — each policy (Terms of Service, Privacy Policy, Cookie Policy, Refund Policy, Acceptable Use Policy, and Data Deletion Policy) is tracked with a version number. If a policy is updated, you are prompted to accept the new version.
- Timestamp — the date and time you accepted.
- Source — where you accepted from (for example, the billing checkout page or the cookie consent banner).
Related
- Account deletion — step-by-step deletion from the app
- Connecting accounts — how OAuth connections work
- Plans and billing — subscription and payment data