Plans and billing

Documentation Index

Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt

Use this file to discover all available pages before exploring further.

Socializioz offers four plans. You can start for free and upgrade as your needs grow.

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Plan comparison

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Feature availability

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Autonomous mode

Autonomous mode controls how independently the AI agent can act on your behalf when creating and managing content. Autonomous mode is not a separate toggle or settings page — it describes the level of independence the AI agent has based on your plan. The agent always operates within the AI chat and composer interfaces you already use.

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WhatsApp agent access

When available, WhatsApp agent access will let you interact with the Socializioz AI agent directly through WhatsApp — create posts, check analytics, or handle scheduling without opening the app.

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ROI reporting

ROI reporting is available on Professional and Enterprise plans. This feature provides return-on-investment metrics that combine your engagement data with content effort to help you measure the business impact of your social media activity. ROI data is accessible from the analytics dashboard.

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Billing cycle

You can choose between monthly and yearly billing. Yearly billing saves 17% — you pay for 10 months instead of 12. Toggle between cycles on the billing page to compare pricing before committing.

• Payments are processed through PayPal.
• All paid plans include a 14-day free trial. A 14-day money-back guarantee also applies if you are not satisfied.
• You can cancel anytime with no long-term contracts.
• The Free plan is available indefinitely.

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Upgrading your plan

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Downgrading your plan

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What happens when you downgrade

When a downgrade activates at the end of your billing period:

• Connected accounts — if you have more accounts than the new plan allows, you need to disconnect the excess before the downgrade period ends. The system does not auto-disconnect accounts, but features that exceed the new plan’s limits become unavailable.
• Campaigns — campaigns above the new plan’s limit become read-only. You can view them but not create new ones until you are within the limit.
• Storage — if your media library exceeds the new plan’s storage cap, you cannot upload new files until you free up space by deleting existing assets.
• Platform access — if the new plan supports fewer platforms (for example, downgrading from Professional to Starter removes TikTok, X, LinkedIn, and Telegram), posts to those platforms are no longer available.
• Features — approval workflows, advanced analytics, team collaboration, and other plan-gated features revert to the new plan’s level.

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Cancelling your subscription

To cancel your paid subscription and return to the Free plan, downgrade to the Free plan from the Plans tab. The system schedules the cancellation to take effect at the end of your current billing period — you keep full access to your paid features until then. There is no separate “cancel” button. Switching to the Free plan is the cancellation mechanism. After the billing period ends, your account reverts to Free plan limits.

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14-day money-back guarantee

If you cancel within 14 days of your initial purchase, you are eligible for a full refund. To request a refund, submit a support ticket with the request type set to Billing Issue from the support page. Include your invoice number for faster processing.

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Refund eligibility

• Monthly plans — refund requests are accepted within 14 days of the initial charge or any renewal charge.
• Annual plans — refund requests are accepted within 30 days of the initial purchase. Charges outside this window are non-refundable.
• Refunds are processed to the original payment method and may take 5—10 business days to appear.
• Socializioz reserves the right to decline refund requests that indicate abuse or repeated cancellation-and-resubscribe patterns.

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Enterprise plan

For teams that need unlimited access, custom branding, API access, and a dedicated account manager, click Contact Us on the Enterprise card. An inquiry form opens where you provide:

• Your name and email (required)
• Company name
• Team size (1—10, 11—50, 51—200, 200+)
• Additional notes describing your requirements

Clicking Send opens your default email client with the inquiry details pre-filled as an email to the Socializioz team. Send the email from your client to complete the request. If you do not have an email client configured on your device, you can email admin@socializioz.com directly with your inquiry details.

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Enterprise-only features

Enterprise plans include capabilities that are not available on other tiers:

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Fair usage policy

Enterprise “Unlimited” limits are subject to a fair usage policy: up to 100 AI images, 50 AI videos, and 50 AI reels per day per user. If you need higher daily throughput, contact the team for a custom plan. See AI content generation — Enterprise fair usage for more context.

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Current plan overview

The billing page shows your current plan at the top, including:

• Plan name and status badge (Active or Free)
• Billing cycle (monthly or yearly)
• Renewal date and days remaining until renewal

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Tracking usage

The Usage tab on the billing page shows how much of your plan’s monthly limits you have used. Each resource displays a progress bar with the current count and maximum: Hedra video generations also consume credits from a separate Hedra-specific balance. Your Hedra credit allowance depends on your plan (Free: 100, Starter: 500, Professional: 2,000 per month). Both your plan’s video/reel limit and your Hedra credit balance must have remaining capacity for a Hedra generation to proceed. See AI content generation — Hedra credits for details. When a resource approaches its limit, the progress bar turns amber at 80% usage. When full, it turns red.

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What happens when you exceed a limit

When your usage reaches 100% of any resource, Socializioz begins a three-stage enforcement process:

1. Warning notification — you receive an in-app notification (in both English and Arabic) that you have reached your limit. The notification links to the billing page so you can upgrade immediately.
2. 72-hour grace period — you have 72 hours to either upgrade your plan or wait for the next billing cycle. During the grace period you can continue using the platform, but the overage warning remains visible.
3. Feature suspension — if the grace period expires without an upgrade or cycle reset, the resources that exceeded their limits are suspended. You receive a notification confirming which features are paused. Upgrade your plan to restore access immediately.

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Auto-upgrade suggestions

If you have enabled auto-upgrade in your subscription preferences, the system suggests the next plan tier when you hit a limit instead of starting the grace period countdown. You still need to confirm the upgrade manually — auto-upgrade does not charge you automatically.

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Enforced limits without meters

Social accounts and campaigns have plan-based limits (see the plan comparison table) but do not appear as usage meters on the billing page. Instead, these limits are enforced when you try to connect a new account or create a new campaign:

• Social accounts — if you have reached your plan’s account limit, the connections page blocks new connections with an upgrade prompt.
• Campaigns — if you have reached your plan’s campaign limit, the campaigns page prevents creating new campaigns until you upgrade or delete existing ones.

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Invoices

The Invoices tab shows your complete billing history. Each invoice entry includes:

• Invoice number — a unique reference
• Date — when the invoice was issued
• Amount — the total charged, including currency
• Status — Paid, Pending, or Failed

Click any invoice to view its full details on a dedicated invoice page.

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Invoice detail page

The invoice detail page shows a complete, printable record of a single transaction:

• Header — invoice number, status badge (Paid, Pending, or Failed), and the SocializioZ logo
• From / Bill-to — the SocializioZ company details alongside your name, email, and country
• Dates — invoice date, payment date (if paid), and billing period end date
• Itemized breakdown — plan name, billing cycle (monthly or annual), and subtotal
• Proration credits — if you switched plans mid-cycle, the unused portion of your previous plan appears as a credit line in green
• Tax — tax rate and amount (displayed only when applicable)
• Total — final amount with currency
• Payment info — PayPal transaction ID and payment method (shown for completed payments)

Use the Print button to open your browser’s print dialog, or click Export PDF to download the invoice. The invoice uses a print-optimized layout that hides navigation and action buttons.

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Proration credits

When you upgrade mid-cycle, Socializioz calculates a proration credit for the unused time on your previous plan. This credit is subtracted from the cost of the new plan on your next invoice. The credit appears as a green line item labeled “Proration Credit” on the invoice detail page.

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Failed payments

If an invoice shows a Failed status, a Fix with AI Support button appears next to it. Click it to open the support page with your billing context pre-filled so the AI assistant can help resolve the payment issue. Common reasons for payment failure:

• Your PayPal account has insufficient funds or an expired card
• The PayPal transaction was declined by your bank
• A temporary network or processing error during checkout

If a payment fails, your current plan remains active while the issue is being resolved. Retry the payment by returning to the billing page, or contact support for assistance.

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Deep-linking to billing

You can link directly to a specific plan or billing cycle using URL parameters:

• ?plan=starter — pre-selects the Starter plan card
• ?billing=yearly — switches the billing cycle toggle to yearly

Combining both (for example, ?plan=professional&billing=yearly) opens the billing page with the Professional plan highlighted and yearly pricing shown. This is useful for sharing upgrade links with team members.

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Admin subscription management

If your account has the admin role, you can access the admin subscription dashboard in two ways:

• Click the Admin Panel link (shield icon) in the workspace sidebar — this link is only visible to admin accounts
• Click Manage All Subscriptions at the top of the billing page

The dashboard is a dedicated control panel for managing every user’s subscription.

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Dashboard overview

The dashboard displays summary stat cards at the top — total subscribers, active count, Professional and Starter breakdowns, past-due count, and cancelled count. Below the stats, three tabs organize the dashboard:

• Subscriptions — a searchable, filterable table of all user subscriptions
• Audit Log — a chronological list of every admin action taken on subscriptions
• Alerts — flags subscriptions that need attention, such as past-due payments or suspended accounts

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Filtering and searching

Use the search bar to find a user by name, email, or user ID. Two dropdown filters narrow the list further:

• Status — filter by Active, Cancelled, Past Due, or Suspended
• Plan — filter by Free, Starter, Professional, or Enterprise

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Admin actions

From the subscriptions table, you can perform the following actions on any user’s subscription: Each action opens a confirmation dialog where you select options and provide an optional reason. All actions are recorded in the audit log automatically.

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Audit log

The Audit Log tab shows the 50 most recent admin actions in reverse chronological order. Each entry includes the action type, the affected user, the admin who performed it, a timestamp, and the reason (if provided). Use this log to track changes and maintain an audit trail for billing operations.

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Alerts

The Alerts tab surfaces subscriptions that need your attention:

• Past-due payments — shows the number of subscriptions with overdue payments

When there are no issues, the tab displays an “All Good” confirmation. Use this tab as a quick check before diving into the full subscriptions table.

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Managing your subscription from settings

You can also access a compact billing summary from Settings > Billing, which shows:

• Your current plan with a quick link to the full billing page
• Your most recent invoices with status badges
• Quick access to invoice details

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Guarantee badges

The billing page displays three trust indicators:

• 14-Day Guarantee — free trial on all paid plans, plus a full refund within 14 days of purchase
• Cancel Anytime — no long-term contracts
• Secure Payment — payments processed securely through PayPal

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Troubleshooting

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Related

• Enterprise features — API access, custom branding, dedicated support, and SLA
• Support — get help with billing issues through AI chat or tickets
• Workspace settings — manage your workspace and subscription
• Connections — platform availability and account limits depend on your plan
• AI content generation — AI usage limits by plan