Skip to main content
Connections is the account-management hub for the active workspace. Its public Social Channels surface focuses on the channels and Agent connections you can operate through Socializioz today, while additional integration catalogs can remain limited during rollout. Socializioz Connections social channels

​
Social Channels

The Social Channels view uses a control-panel layout rather than a long settings form. Platform tiles are real selectors. Their visual state comes from the current workspace connection records:
  • A connected/healthy channel shows an active state.
  • A connection that needs reauthorization shows an attention state.
  • An unconnected channel offers the appropriate connection path when available.
Selecting a channel opens one contextual inspector instead of navigating through unrelated settings pages.

​
What you can do from a channel

Available actions depend on the selected platform, connection health, plan, and account capabilities. Typical actions include:
  • Connect a supported account.
  • Inspect the connected identity.
  • Open account management details.
  • Reconnect an unhealthy authorization.
  • Open the Composer with an eligible account selected.
  • Review an upgrade or onboarding requirement when publishing is not currently available.
  • Disconnect the account after reviewing the impact.
The interface should not offer a provider action simply because the platform name exists. Socializioz uses the capability information returned for the actual connected account.

​
Publishing access by plan

Connecting an account and publishing to it are separate checks. Connected-account capacity is currently 5 on Free, 12 on Starter, and 30 on Pro. Enterprise capacity is configured for the customer. Publishing availability remains a separate entitlement and rollout check.
WhatsApp is an Agent access surface on eligible plans, not a standard direct social publishing destination. Telegram remains supported for eligible or existing connections but is intentionally not promoted as a primary tile in the current Social Channels presentation.

​
Connect an account

1

Choose a channel

Open Connections → Social Channels and select the platform you want to connect.
2

Start the connection

Use the connection action shown for that platform.
3

Authorize Socializioz

Complete the provider authorization flow and approve the permissions required for the capabilities you intend to use.
4

Choose the correct identity

When the provider supports multiple Pages, professional profiles, channels, or accounts, choose the intended destination.
5

Verify the result

Return to Connections and confirm the correct account identity and healthy connection state.
Socializioz uses provider authorization. You do not give Socializioz the provider password directly.

​
Connection details

The account management surface can show useful connection context such as:
  • Provider/account identity.
  • Profile name or handle.
  • Current health.
  • Available authorization/capability information.
  • Reconnect or disconnect actions.
  • Create/open actions supported for that account.
For Instagram, the product can distinguish the current publishing connection source where relevant, such as a direct Instagram authorization or a Meta-linked route. Reconnect through the route appropriate to the existing account instead of assuming every Instagram connection uses the same OAuth path.

​
Connection health

A connected account can have different effective capabilities depending on its token, account type, granted permissions, plan, and provider rules. A healthy connection does not guarantee that analytics, comments, inbox, or every publishing format is available. Those are separate capabilities.

​
Reconnect safely

When a channel needs attention:
  1. Open the affected account.
  2. Choose Reconnect.
  3. Complete the provider authorization flow again.
  4. Confirm that Socializioz returns to the same intended workspace/account identity.
  5. Verify the connection is healthy before retrying scheduled or failed publishing work.
Do not retry a failed post repeatedly while the destination authorization is still unhealthy.

​
Disconnect an account

Disconnecting removes or disables that active Socializioz connection; it does not delete content already published on the social platform.
Disconnecting can affect drafts, scheduled posts, engagement workflows, or other content that targets the account. Review the impact shown by Socializioz before confirming the disconnect.
To revoke authorization completely at the provider level, use the provider’s own authorized-app/business-integration controls when necessary.

​
Apps & Data and AI & MCP

The Connections architecture also supports additional integration categories beyond Social Channels. Availability can be restricted during rollout and testing. Public documentation only treats those integrations as generally available after the corresponding product surface is released. See Integrations for the current public integration map.

​
Troubleshooting

Last modified on September 3, 2026