The comments page lets you manage comments across your Facebook and Instagram accounts from one place. You can view comment threads, reply to followers, moderate conversations, and use AI-assisted replies without switching between apps.Documentation Index
Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt
Use this file to discover all available pages before exploring further.
Supported platforms
| Platform | Capabilities |
|---|---|
| View comments, reply, hide, delete | |
| View comments, reply, hide, delete |
Other platforms do not support comment management at this time.
Viewing comments
Select an account
Choose a connected Facebook or Instagram account. If you only have one account, it is selected automatically. Only accounts on these two platforms appear in the list.
Browse posts
A list of your recent posts loads on the left. Select a post to see its comment thread. The first post with comments is selected by default.
Replying to comments
Select a comment and type your reply in the input field. Press Cmd/Ctrl + Enter to send. Your reply is sent to the platform immediately and appears in the thread. Replies are sent as your connected page or business account, not your personal profile.Threaded replies
Threads with 3 or fewer replies expand automatically. Threads with more replies are collapsed behind a View replies toggle. Click it to expand the full thread, or click Hide replies to collapse it again. When you reply, a “Replying to @Author” indicator appears above the input field so you can see who you are responding to.Reply status
After sending, the reply shows one of these states:- Sending — a spinner appears while the reply is being delivered
- Sent — a green checkmark with “Reply sent” appears for a few seconds
- Failed — a red error message with a Retry button appears inline
AI reply assist
The comment thread includes an AI assist button next to the send button. It provides contextual suggestions based on the comment, post caption, platform, and your brand profile.Available modes
| Mode | When it appears | What it does |
|---|---|---|
| Generate reply | Draft is empty | Creates a new reply from scratch |
| Enhance | Draft exists | Improves your existing draft |
| Shorter | Draft exists | Makes your draft more concise |
| More friendly | Draft exists | Adjusts tone to be warmer |
| Professional | Draft exists | Adjusts tone to be more formal |
How AI reply assist works in practice
The AI considers four pieces of context when generating or enhancing a reply: the comment text, your post caption, the platform (Facebook or Instagram), and your brand profile settings. This means the same comment receives a different reply depending on whether your brand voice is set to Professional or Friendly. Example scenarios:| Comment | Mode | Result |
|---|---|---|
| ”How much does this cost?” | Generate reply | A direct answer referencing your post content, with a call-to-action matching your brand tone |
| ”Love this! 🔥“ | Generate reply | A short thank-you that matches your emoji usage setting (None, Minimal, Moderate, or Heavy) |
| “Thanks for your interest, pricing starts at…” (your draft) | Shorter | Condenses the draft while keeping the key information |
| ”Thanks for your interest, pricing starts at…” (your draft) | More friendly | Adds warmth and a conversational tone to the same information |
| ”Thanks for your interest, pricing starts at…” (your draft) | Professional | Removes casual language and adds a formal closing |
Daily engagement workflow
Use this routine to stay on top of comments without spending all day in the app.Check for new comments
Open the comments page and note the Last synced time. Pull to refresh on mobile or click the refresh button to get the latest data.
Prioritize unanswered questions
Scan each post’s thread for comments that ask questions or report issues. These need a reply first — unanswered questions can hurt engagement and trust.
Reply with AI assist
For straightforward comments, use Generate reply to draft a response, review it, and send with Cmd/Ctrl + Enter. For sensitive topics, write your own reply and use Professional or More friendly to polish the tone.
Moderate if needed
Hide spam or inappropriate comments. Delete only when necessary — hidden comments can be restored, but deleted comments cannot.
Review comment trends
Check the analytics dashboard to see whether your comment count is trending up or down. A drop may indicate lower engagement or that you are posting at suboptimal times.
Moderating comments
You can take the following actions on individual comments:| Action | What it does | Reversible? |
|---|---|---|
| Hide | Hides the comment from public view on the platform. The comment still appears in your thread with a “hidden” indicator. | Yes — click Unhide on the comment to restore it to public view. |
| Unhide | Restores a previously hidden comment to public view. | Yes — you can hide it again. |
| Delete | Permanently removes the comment from the platform. A confirmation dialog appears before deletion. | No — deletion is permanent. |
Available moderation actions depend on the platform and your account permissions. You need page admin permissions to hide or delete comments.
Bulk moderation
Bulk moderation (hiding or deleting multiple comments at once) is not available. Each comment must be moderated individually. If you are dealing with a spam wave, consider temporarily hiding comments on the platform directly, then reviewing and restoring legitimate comments from Socializioz.Comment sorting and filtering
Comments within a thread are displayed in chronological order (oldest first). You cannot sort comments by newest, most liked, or filter by keyword within a thread. To find comments on a specific post, use the post search bar.Searching posts
Use the search bar at the top of the post list to filter posts by caption text. This helps you find comments on a specific piece of content quickly.Deep linking
You can link directly to a specific comment using URL query parameters:Last synced time
The toolbar displays when comments were last synced. You can pull down to refresh on mobile or use the refresh button to fetch the latest comments.Monitoring for new comments
Socializioz does not currently send push or in-app notifications when new comments arrive on your posts. To stay on top of engagement, check the comments page regularly or use the Last synced timestamp to see when data was last refreshed. You can also monitor comment activity through:- Published posts — each post card shows a comment count, so a rising number indicates new engagement
- Analytics — track overall comment trends in the analytics dashboard
- Platform notifications — enable notifications directly in each platform’s app (Instagram, Facebook) for real-time alerts about new comments
Troubleshooting
| Issue | What to do |
|---|---|
| No accounts appear | Connect a Facebook or Instagram account from the connections page. Only Facebook and Instagram accounts show in the comments view. |
| Comments not loading | Check that your account token is still valid. Try disconnecting and reconnecting the account from the connections page. |
| Reply failed | Check your network connection and try again using the inline Retry button. If the error persists, verify your account permissions. |
| Cannot hide or delete | Verify that your account has page admin permissions on the platform. |
| Hide/unhide action reverted | The platform rejected the request. This can happen if your permissions have changed. Reconnect the account and try again. |
| AI reply assist not generating | Make sure you have at least one comment selected. The AI needs the comment context to generate a reply. If the service is unavailable, try again in a few moments. |
| Deep link not working | Verify that the account, post, and comment IDs in the URL are correct and belong to your workspace. The comment may have been deleted on the platform. |
| AI replies do not match my brand voice | Check your brand profile settings. The AI uses your configured tone, emoji usage, and response length preferences. Update these settings and try generating again. |
Related
- Brand profiles — configure the voice and tone used by AI reply assist
- Inbox — manage Instagram direct messages
- Published posts — view engagement metrics across posts
- Analytics — track comment trends and overall engagement
- Keyboard shortcuts — use Cmd/Ctrl + Enter to send replies quickly