Supported platforms
| Platform | Capabilities |
|---|---|
| View comments, reply, hide, delete | |
| View comments, reply, hide, delete |
Other platforms do not support comment management at this time.
Viewing comments
Select an account
Choose a connected Facebook or Instagram account. If you only have one account, it is selected automatically. Only accounts on these two platforms appear in the list.
Browse posts
A list of your recent posts loads on the left. Select a post to see its comment thread. The first post with comments is selected by default.
Replying to comments
Select a comment and type your reply in the input field. Press Cmd/Ctrl + Enter to send. Your reply is sent to the platform immediately and appears in the thread. Replies are sent as your connected page or business account, not your personal profile.Threaded replies
Threads with 3 or fewer replies expand automatically. Threads with more replies are collapsed behind a View replies toggle. Click it to expand the full thread, or click Hide replies to collapse it again. When you reply, a “Replying to @Author” indicator appears above the input field so you can see who you are responding to.Reply status
After sending, the reply shows one of these states:- Sending — a spinner appears while the reply is being delivered
- Sent — a green checkmark with “Reply sent” appears for a few seconds
- Failed — a red error message with a Retry button appears inline
AI reply assist
The comment thread includes an AI assist button next to the send button. It provides contextual suggestions based on the comment, post caption, platform, and your brand profile.Available modes
| Mode | When it appears | What it does |
|---|---|---|
| Generate reply | Draft is empty | Creates a new reply from scratch |
| Enhance | Draft exists | Improves your existing draft |
| Shorter | Draft exists | Makes your draft more concise |
| More friendly | Draft exists | Adjusts tone to be warmer |
| Professional | Draft exists | Adjusts tone to be more formal |
Moderating comments
You can take the following actions on individual comments:| Action | What it does | Reversible? |
|---|---|---|
| Hide | Hides the comment from public view on the platform. The comment still appears in your thread with a “hidden” indicator. | Yes — click Unhide on the comment to restore it to public view. |
| Unhide | Restores a previously hidden comment to public view. | Yes — you can hide it again. |
| Delete | Permanently removes the comment from the platform. A confirmation dialog appears before deletion. | No — deletion is permanent. |
Available moderation actions depend on the platform and your account permissions. You need page admin permissions to hide or delete comments.
Searching posts
Use the search bar at the top of the post list to filter posts by caption text. This helps you find comments on a specific piece of content quickly.Deep linking
You can link directly to a specific comment using URL query parameters:Last synced time
The toolbar displays when comments were last synced. You can pull down to refresh on mobile or use the refresh button to fetch the latest comments.Monitoring for new comments
Socializioz does not currently send push or in-app notifications when new comments arrive on your posts. To stay on top of engagement, check the comments page regularly or use the Last synced timestamp to see when data was last refreshed. You can also monitor comment activity through:- Published posts — each post card shows a comment count, so a rising number indicates new engagement
- Analytics — track overall comment trends in the analytics dashboard
- Platform notifications — enable notifications directly in each platform’s app (Instagram, Facebook) for real-time alerts about new comments
Troubleshooting
| Issue | What to do |
|---|---|
| No accounts appear | Connect a Facebook or Instagram account from the connections page. Only Facebook and Instagram accounts show in the comments view. |
| Comments not loading | Check that your account token is still valid. Try disconnecting and reconnecting the account from the connections page. |
| Reply failed | Check your network connection and try again using the inline Retry button. If the error persists, verify your account permissions. |
| Cannot hide or delete | Verify that your account has page admin permissions on the platform. |
| Hide/unhide action reverted | The platform rejected the request. This can happen if your permissions have changed. Reconnect the account and try again. |
| AI reply assist not generating | Make sure you have at least one comment selected. The AI needs the comment context to generate a reply. If the service is unavailable, try again in a few moments. |
| Deep link not working | Verify that the account, post, and comment IDs in the URL are correct and belong to your workspace. The comment may have been deleted on the platform. |