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Documentation Index

Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt

Use this file to discover all available pages before exploring further.

Enterprise plans include capabilities that are not available on other tiers. This page covers setup, usage, and troubleshooting for each Enterprise-only feature.
Enterprise plans are custom-priced. To get started, submit an inquiry from the billing page or email admin@socializioz.com.

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API access

The Socializioz API lets you programmatically interact with your workspace data and automate publishing workflows.

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What you can do

CapabilityDescription
Post managementCreate, schedule, update, and retrieve posts
Campaign dataRead campaign details, content plans, and performance metrics
Analytics exportPull engagement metrics, audience data, and performance reports
Account statusCheck connection health and token status for linked accounts
Media uploadUpload assets to the media library

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Getting started

1

Request API credentials

Contact support or your dedicated account manager to enable API access. You receive an API key and a base URL for your workspace.
2

Authenticate requests

Include your API key in the Authorization header of every request. All requests must use HTTPS.
3

Explore endpoints

Your account manager provides endpoint documentation specific to your workspace configuration during onboarding.

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Example request

curl -X GET "https://api.socializioz.com/v1/posts?status=published&limit=10" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json"
A successful response returns a JSON array of post objects: 
{
  "data": [
    {
      "id": "post_abc123",
      "caption": "Launching our new product line!",
      "platform": "instagram",
      "status": "published",
      "published_at": "2026-04-10T14:30:00Z",
      "engagement": {
        "likes": 142,
        "comments": 23,
        "shares": 8
      }
    }
  ],
  "pagination": {
    "total": 87,
    "limit": 10,
    "offset": 0
  }
}

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Rate limiting

API requests are subject to rate limiting to ensure fair usage:
LimitValue
Requests per minute60
Requests per hour1,000
Burst allowanceUp to 10 concurrent requests
If you exceed the rate limit, the API returns a 429 Too Many Requests response with a Retry-After header indicating how many seconds to wait. Contact your account manager if your integration requires higher throughput.

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Security best practices

  • Keep your API key secret. Never expose it in client-side code or public repositories.
  • Rotate your key immediately if you suspect it has been compromised. Contact support to request a new key.
  • Use environment variables or a secrets manager to store your key in production systems.
  • Restrict API key usage to known IP addresses where possible by coordinating with your account manager.
  • Log all API calls on your side for audit purposes.
API keys grant full access to your workspace data. Treat them with the same care as passwords.

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Custom branding

Custom branding lets you white-label client-facing reports and shared content. Your brand identity replaces Socializioz branding in exported PDFs and shared links.

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What you can customize

ElementDetails
PDF report headerYour logo and brand name appear on exported analytics PDF reports instead of the Socializioz logo
Report footerCustom footer text with your company details
Shared linksLinks shared from the publishing hub use your brand styling

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Asset requirements

Prepare the following assets before your onboarding call:
AssetFormatRecommended size
Primary logoPNG or SVG400 × 100 px (horizontal)
Square logo / iconPNG or SVG200 × 200 px
Brand colorsHex codesPrimary, secondary, and accent
Footer textPlain textCompany name, tagline, or legal line (up to 120 characters)
Use a transparent-background PNG for logos so they render cleanly on both light and dark report backgrounds.

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Setup

Custom branding is configured during Enterprise onboarding. Your account manager works with you to upload your logo, set brand colors, and configure the elements listed above. Changes apply to all new exports and shared links after configuration. To update your custom branding after initial setup, contact your account manager or open a support ticket.
Custom branding applies to exports and shared links only. The in-app interface retains the standard Socializioz design.

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MCP tool integration

Socializioz MCP is free for authenticated users and connects a user workspace to ChatGPT and other MCP-compatible assistants for profile, account, draft, and scheduling workflows. Enterprise MCP in this plan refers only to custom/private MCP tools for company systems, internal APIs, CRMs, and private workflows connected to Socializioz AI Chat. For setup steps, endpoints, capabilities, and limitations, see Socializioz MCP.

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Dedicated account manager

Enterprise customers are assigned a named contact on the Socializioz team who handles:
  • Onboarding — workspace setup, API credential provisioning, custom branding configuration, and team training
  • Ongoing support — priority issue resolution, feature requests, and configuration changes
  • Quarterly reviews — usage analysis and recommendations for optimizing your social media workflow
Contact your account manager directly via email or through the support page with the priority set to Urgent for time-sensitive issues.

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SLA agreement

Enterprise plans include a service-level agreement that defines:
TermWhat it coversTypical range
Uptime targetGuaranteed availability percentage for the Socializioz platform99.5%–99.9%
Response timesMaximum time to acknowledge and begin working on support tickets by severity levelCritical: 1 hour, High: 4 hours, Normal: 1 business day
Escalation pathDefined steps for escalating unresolved issuesAccount manager → engineering lead → VP
CompensationCredits or remedies if uptime targets are not metPro-rated service credits
The values above are representative ranges. Your specific SLA terms are defined during Enterprise onboarding and documented in your contract.
SLA terms are defined during the Enterprise onboarding process and documented in your contract. Check the system status page for real-time platform availability.

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Enterprise onboarding checklist

Use this checklist when setting up your Enterprise workspace:
1

Complete the inquiry

Submit an Enterprise inquiry from the billing page or email admin@socializioz.com. Your account manager is assigned within one business day.
2

Schedule the kickoff call

Your account manager schedules an onboarding session to review your requirements, configure the workspace, and set up custom branding assets.
3

Receive API credentials

If you need API access, your account manager provisions your API key and shares the endpoint documentation.
4

Configure MCP tools (optional)

If your team uses Socializioz MCP or needs custom private MCP tools, follow the Socializioz MCP guide with your account manager.
5

Invite your team

Add team members from Settings > Workspace > Members. See team collaboration for role assignments and approval workflows.
6

Finalize SLA and contract

Review and sign the SLA agreement. Your account manager provides the final document for your records.

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Fair usage policy

Enterprise “Unlimited” resource limits are subject to a fair usage policy:
ResourceDaily limit per user
AI images100
AI videos50
AI reels50
If you need higher daily throughput, contact your account manager for a custom allocation. See AI content generation — Enterprise fair usage for more context.

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Troubleshooting

ProblemResolution
API key not workingVerify the key is included in the Authorization header and the request uses HTTPS. If the key was recently issued, wait a few minutes for provisioning to complete. Contact support if the issue persists.
Custom branding not appearing on exportsBranding applies to new exports only. Re-export the report to see your branding. If still missing, contact your account manager to verify the configuration.
MCP tool calls failingCheck that the external service is online and authentication is valid. Expand the multi-agent transparency cards in the chat to see the error details.
Need to change SLA termsContact your account manager to discuss contract amendments.
Fair usage limit reachedYou receive a notification when daily limits are hit. Wait until the next day for limits to reset, or contact your account manager for a custom allocation.
Last modified on May 16, 2026