Enterprise features

Enterprise plans include capabilities that are not available on other tiers. This page covers setup, usage, and troubleshooting for each Enterprise-only feature.

Enterprise plans are custom-priced. To get started, submit an inquiry from the billing page or email admin@socializioz.com.

API access

The Socializioz API lets you programmatically interact with your workspace data and automate publishing workflows.

What you can do

Capability	Description
Post management	Create, schedule, update, and retrieve posts
Campaign data	Read campaign details, content plans, and performance metrics
Analytics export	Pull engagement metrics, audience data, and performance reports
Account status	Check connection health and token status for linked accounts
Media upload	Upload assets to the media library

Getting started

Request API credentials

Contact support or your dedicated account manager to enable API access. You receive an API key and a base URL for your workspace.

Authenticate requests

Include your API key in the Authorization header of every request. All requests must use HTTPS.

Explore endpoints

Your account manager provides endpoint documentation specific to your workspace configuration during onboarding.

Example request

curl -X GET "https://api.socializioz.com/v1/posts?status=published&limit=10" \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json"

A successful response returns a JSON array of post objects:

{
  "data": [
    {
      "id": "post_abc123",
      "caption": "Launching our new product line!",
      "platform": "instagram",
      "status": "published",
      "published_at": "2026-04-10T14:30:00Z",
      "engagement": {
        "likes": 142,
        "comments": 23,
        "shares": 8
      }
    }
  ],
  "pagination": {
    "total": 87,
    "limit": 10,
    "offset": 0
  }
}

Rate limiting

API requests are subject to rate limiting to ensure fair usage:

Limit	Value
Requests per minute	60
Requests per hour	1,000
Burst allowance	Up to 10 concurrent requests

If you exceed the rate limit, the API returns a 429 Too Many Requests response with a Retry-After header indicating how many seconds to wait. Contact your account manager if your integration requires higher throughput.

Security best practices

Keep your API key secret. Never expose it in client-side code or public repositories.
Rotate your key immediately if you suspect it has been compromised. Contact support to request a new key.
Use environment variables or a secrets manager to store your key in production systems.
Restrict API key usage to known IP addresses where possible by coordinating with your account manager.
Log all API calls on your side for audit purposes.

API keys grant full access to your workspace data. Treat them with the same care as passwords.

Custom branding

Custom branding lets you white-label client-facing reports and shared content. Your brand identity replaces Socializioz branding in exported PDFs and shared links.

What you can customize

Element	Details
PDF report header	Your logo and brand name appear on exported analytics PDF reports instead of the Socializioz logo
Report footer	Custom footer text with your company details
Shared links	Links shared from the publishing hub use your brand styling

Asset requirements

Prepare the following assets before your onboarding call:

Asset	Format	Recommended size
Primary logo	PNG or SVG	400 × 100 px (horizontal)
Square logo / icon	PNG or SVG	200 × 200 px
Brand colors	Hex codes	Primary, secondary, and accent
Footer text	Plain text	Company name, tagline, or legal line (up to 120 characters)

Use a transparent-background PNG for logos so they render cleanly on both light and dark report backgrounds.

Setup

Custom branding is configured during Enterprise onboarding. Your account manager works with you to upload your logo, set brand colors, and configure the elements listed above. Changes apply to all new exports and shared links after configuration. To update your custom branding after initial setup, contact your account manager or open a support ticket.

Custom branding applies to exports and shared links only. The in-app interface retains the standard Socializioz design.

MCP tool integration

Socializioz MCP is free for authenticated users and connects a user workspace to ChatGPT and other MCP-compatible assistants for profile, account, draft, and scheduling workflows. Enterprise MCP in this plan refers only to custom/private MCP tools for company systems, internal APIs, CRMs, and private workflows connected to Socializioz AI Chat. For setup steps, endpoints, capabilities, and limitations, see Socializioz MCP.

Dedicated account manager

Enterprise customers are assigned a named contact on the Socializioz team who handles:

Onboarding — workspace setup, API credential provisioning, custom branding configuration, and team training
Ongoing support — priority issue resolution, feature requests, and configuration changes
Quarterly reviews — usage analysis and recommendations for optimizing your social media workflow

Contact your account manager directly via email or through the support page with the priority set to Urgent for time-sensitive issues.

SLA agreement

Enterprise plans include a service-level agreement that defines:

Term	What it covers	Typical range
Uptime target	Guaranteed availability percentage for the Socializioz platform	99.5%–99.9%
Response times	Maximum time to acknowledge and begin working on support tickets by severity level	Critical: 1 hour, High: 4 hours, Normal: 1 business day
Escalation path	Defined steps for escalating unresolved issues	Account manager → engineering lead → VP
Compensation	Credits or remedies if uptime targets are not met	Pro-rated service credits

The values above are representative ranges. Your specific SLA terms are defined during Enterprise onboarding and documented in your contract.

SLA terms are defined during the Enterprise onboarding process and documented in your contract. Check the system status page for real-time platform availability.

Enterprise onboarding checklist

Use this checklist when setting up your Enterprise workspace:

Complete the inquiry

Submit an Enterprise inquiry from the billing page or email admin@socializioz.com. Your account manager is assigned within one business day.

Schedule the kickoff call

Your account manager schedules an onboarding session to review your requirements, configure the workspace, and set up custom branding assets.

Receive API credentials

If you need API access, your account manager provisions your API key and shares the endpoint documentation.

Configure MCP tools (optional)

If your team uses Socializioz MCP or needs custom private MCP tools, follow the Socializioz MCP guide with your account manager.

Invite your team

Add team members from Settings > Workspace > Members. See team collaboration for role assignments and approval workflows.

Finalize SLA and contract

Review and sign the SLA agreement. Your account manager provides the final document for your records.

Fair usage policy

Enterprise “Unlimited” resource limits are subject to a fair usage policy:

Resource	Daily limit per user
AI images	100
AI videos	50
AI reels	50

If you need higher daily throughput, contact your account manager for a custom allocation. See AI content generation — Enterprise fair usage for more context.

Troubleshooting

Problem	Resolution
API key not working	Verify the key is included in the `Authorization` header and the request uses HTTPS. If the key was recently issued, wait a few minutes for provisioning to complete. Contact support if the issue persists.
Custom branding not appearing on exports	Branding applies to new exports only. Re-export the report to see your branding. If still missing, contact your account manager to verify the configuration.
MCP tool calls failing	Check that the external service is online and authentication is valid. Expand the multi-agent transparency cards in the chat to see the error details.
Need to change SLA terms	Contact your account manager to discuss contract amendments.
Fair usage limit reached	You receive a notification when daily limits are hit. Wait until the next day for limits to reset, or contact your account manager for a custom allocation.

Plans and billing — compare plans and manage your subscription
Integrations and automations — Zapier, platform webhooks, MCP tools, and API overview
AI chat assistant — use MCP tools and autonomous mode
Analytics — export reports with custom branding
Support — contact your account manager or submit a ticket

Start

Core workflows

Workspace

Engagement

Account

Socializioz MCP

Reference

Help

Release notes

API access

What you can do

Getting started

Example request

Rate limiting

Security best practices

Custom branding

What you can customize

Asset requirements

Setup

MCP tool integration

Dedicated account manager

SLA agreement

Enterprise onboarding checklist

Fair usage policy

Troubleshooting

​API access

​What you can do

​Getting started

​Example request

​Rate limiting

​Security best practices

​Custom branding

​What you can customize

​Asset requirements

​Setup

​MCP tool integration

​Dedicated account manager

​SLA agreement

​Enterprise onboarding checklist

​Fair usage policy

​Troubleshooting

​Related

API access

What you can do

Getting started

Example request

Rate limiting

Security best practices

Custom branding

What you can customize

Asset requirements

Setup

MCP tool integration

Dedicated account manager

SLA agreement

Enterprise onboarding checklist

Fair usage policy

Troubleshooting

Related