> ## Documentation Index
> Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workspace settings

> Create and configure Socializioz workspaces — manage your profile, team members, brand profiles, timezone, language, and privacy preferences in one place.

The settings hub contains all configuration options for your account and workspace. Open **Settings** from the sidebar (desktop) or the More menu (mobile) to access these options. Settings are organized into tabs: Profile, [Notifications](/features/notifications), Workspace, [Billing](/account/plans-and-billing), Language, [Support](/features/support), and Delete Account. To manage your connected social accounts, visit the [connections page](/features/connections).

## Profile and account

The **Profile** tab shows your account information and session controls.

* **Email** -- your registered email address (read-only)
* **Display name** -- your account name as shown to other workspace members

### Timezone

Your timezone is a per-user preference that controls how dates and times are displayed throughout the app, including the [schedule calendar](/features/scheduling), [published posts](/features/published-posts), and [analytics](/features/analytics). You can change your timezone from the Profile tab by selecting a new timezone from the dropdown.

Socializioz supports 16 common timezones ranging from Pacific/Honolulu (UTC-10) to Australia/Sydney (UTC+11). If you have not set a timezone, the app detects your browser's timezone automatically. The setting is saved to your account and applies across all devices.

<Tip>
  Set your timezone before scheduling posts to make sure calendar times match your local time.
</Tip>

### Session management

Socializioz maintains your session across browser tabs and devices. Here is what you need to know about session behavior:

* **Signing out** -- click **Log out** at the bottom of the Profile tab to end your current session and return to the sign-in page. This signs you out on the current device only.
* **Session duration** -- sessions remain active as long as you use the app regularly. After a period of inactivity, your session expires and you are redirected to the sign-in page.
* **Multiple devices** -- you can be signed in on multiple devices simultaneously. Signing out on one device does not affect your session on others.
* **Session security** -- if you suspect unauthorized access to your account, sign out immediately and change your password from the authentication provider (Google account settings or the password reset flow). Contact [support](/features/support) if you notice activity you did not perform.

<Warning>
  Socializioz does not currently support multi-factor authentication (MFA) or "sign out all devices." If you believe your account has been compromised, change your password immediately and contact [support](/features/support).
</Warning>

## General settings

Owners and admins can update the workspace name and description. The workspace name appears in the sidebar and workspace selector, along with auto-generated initials used as the workspace avatar.

* **Name** -- the display name for the workspace, shown in the sidebar and workspace selector
* **Description** -- an optional description (e.g., "Marketing team workspace")

Members who do not have the Owner or Admin role can view these settings but cannot edit them.

## Creating a workspace

You can create a new workspace directly from the workspace selector in the sidebar.

1. Click the workspace selector in the sidebar.
2. Click **New Workspace** at the bottom of the dropdown.
3. Enter a name for the workspace and press **Enter** or click **Create**.

You are automatically assigned the **Owner** role for any workspace you create. The new workspace becomes your active workspace immediately, and you can start connecting accounts and inviting team members.

## Switching workspaces

If you belong to multiple workspaces, use the workspace selector in the sidebar to switch between them. The selector shows each workspace's name and initials. A checkmark indicates the currently active workspace. Switching workspaces changes the context for all features -- posts, campaigns, accounts, and media are scoped to the active workspace.

## Managing multiple workspaces

If you manage multiple brands, clients, or business units, create a separate workspace for each one. This keeps content, accounts, analytics, and billing fully isolated.

### Setting up workspaces for an agency

<Steps>
  <Step title="Create a workspace for each client">
    Use the workspace selector to create a new workspace for each client or brand. Name it clearly (for example, "Acme Corp" or "Client - Fashion Brand").
  </Step>

  <Step title="Connect the client's social accounts">
    In each workspace, connect only the social accounts that belong to that client. Accounts are scoped to the workspace and do not appear in others.
  </Step>

  <Step title="Set up brand profiles">
    Configure a [brand profile](/features/brand-profiles) in each workspace so AI-generated content matches the client's voice, tone, and visual identity.
  </Step>

  <Step title="Invite the right team members">
    [Invite team members](#inviting-members) who need access to each workspace. A team member can belong to multiple workspaces with different roles -- for example, Admin on one client workspace and Member on another.
  </Step>

  <Step title="Set billing per workspace">
    Each workspace has its own [subscription plan](/account/plans-and-billing). Choose the appropriate plan based on the client's posting volume and feature needs.
  </Step>
</Steps>

<Tip>
  Use consistent naming conventions for workspaces (for example, "Client - Brand Name") so your team can quickly identify which workspace to switch to.
</Tip>

<Note>
  Notification preferences and timezone settings are per-user, not per-workspace. If you work across multiple workspaces in different timezones, your schedule displays will always reflect your personal timezone setting.
</Note>

## Brand profile

Brand profiles tell the AI assistant about your brand voice, tone, and personality. All AI-generated content — captions, images, and suggestions — uses your active brand profile for context. You can create multiple profiles per workspace, each linked to different social accounts.

Brand profiles are managed from the **Workspace** tab in settings. Each profile includes identity fields, tone of voice, target audience, AI personality sliders, and brand guidelines. You can also use **Smart Import** to auto-fill your profile from your website.

For the full setup guide, field reference, and workflows, see [brand profiles](/features/brand-profiles).

## Team members

Workspaces support multiple team members with role-based access.

### Roles

Socializioz uses three workspace-level roles:

| Role   | Description                                                     |
| ------ | --------------------------------------------------------------- |
| Owner  | Full control over the workspace, including deletion and billing |
| Admin  | Manage workspace settings, members, and all content             |
| Member | Create and manage content within the workspace                  |

### Permissions matrix

The table below shows exactly what each role can do:

| Capability                          | Owner | Admin | Member |
| ----------------------------------- | ----- | ----- | ------ |
| Create and publish posts            | Yes   | Yes   | Yes    |
| Use AI chat and content tools       | Yes   | Yes   | Yes    |
| View analytics and activity log     | Yes   | Yes   | Yes    |
| Manage campaigns                    | Yes   | Yes   | Yes    |
| Upload and manage media             | Yes   | Yes   | Yes    |
| Edit workspace name and description | Yes   | Yes   | No     |
| Edit brand profile and identity     | Yes   | Yes   | No     |
| Invite new members                  | Yes   | Yes   | No     |
| Change member roles                 | Yes   | Yes   | No     |
| Remove members                      | Yes   | Yes   | No     |
| Delete the workspace                | Yes   | No    | No     |
| Leave the workspace                 | No    | Yes   | Yes    |

<Note>
  The workspace owner cannot leave the workspace. To transfer ownership, contact [support](/features/support).
</Note>

### Transferring workspace ownership

If you need to change the workspace owner -- for example, when a team lead leaves or when restructuring your organization -- ownership transfer is handled by the support team.

<Steps>
  <Step title="Contact support">
    Open a [support ticket](/features/support) and request a workspace ownership transfer. Include the workspace name, the current owner's email, and the new owner's email.
  </Step>

  <Step title="Verify the new owner">
    The new owner must already be a member of the workspace with a Socializioz account. If they are not a member, [invite them](/features/workspace-settings#inviting-members) first.
  </Step>

  <Step title="Support processes the transfer">
    The support team verifies both parties and transfers the Owner role. The previous owner is downgraded to Admin.
  </Step>
</Steps>

<Note>
  Ownership transfer cannot be done through the app interface. This restriction exists to prevent accidental or unauthorized changes to workspace ownership.
</Note>

### Role assignment rules

When inviting a new member, you can assign the **Admin** or **Member** role. The **Owner** role cannot be assigned through the invite flow — each workspace has exactly one owner, which is the person who created it.

If you attempt to assign the Owner role programmatically, it is automatically downgraded to Admin.

### Inviting members

Owners and admins can invite new members to the workspace:

1. Open **Settings > Workspace** and scroll to the **Invite Member** section.
2. Enter the email address of the person you want to invite.
3. Select a role (**Admin** or **Member**) from the dropdown.
4. Click **Add**.

The invited user must already have a Socializioz account. If the email is not registered, the invite will fail with an error message. Duplicate invites to the same email are prevented automatically. You cannot assign the **Owner** role through the invite flow -- only Admin or Member.

### Managing members

From the Members section in workspace settings, owners and admins can:

* Change a member's role (Admin or Member)
* Remove a member from the workspace

<Note>
  Team collaboration features are available on Pro and Enterprise plans.
</Note>

## Appearance and theme

Socializioz uses a dark theme by default. The app's dark color scheme is not configurable — there is no light mode toggle or system-preference detection for theme. The dark theme applies consistently across desktop, mobile, and all views.

On mobile, the device status bar matches the app's dark theme automatically for a seamless full-screen experience.

## Language

Socializioz supports two languages: **English** and **Arabic**. Switching to Arabic also enables right-to-left (RTL) layout throughout the app.

To change the app language, go to **Settings > Language** and select your preferred language. The change takes effect immediately across all pages.

When Arabic is active, the entire interface mirrors: the navigation rail moves to the right side, the [workspace layout](/features/workspace-overview#desktop-layout) panels reverse order, the composer preview appears on the opposite side, detail panels slide in from the left, and the [schedule calendar](/features/scheduling) adapts its direction. Bilingual caption fields in the [composer](/features/composer) are always available regardless of the app language.

If you have not set a language, the app detects your browser language. If your browser is set to Arabic, the app defaults to Arabic; otherwise it defaults to English.

## Data isolation between workspaces

Each workspace is a fully separate environment. Content, accounts, and settings do not cross workspace boundaries:

| Data type                            | Scoped to workspace                                            |
| ------------------------------------ | -------------------------------------------------------------- |
| Posts, drafts, and scheduled content | Yes -- each workspace has its own posts                        |
| Connected social accounts            | Yes -- accounts are linked per workspace                       |
| Campaigns and content plans          | Yes                                                            |
| Media library assets                 | Yes -- storage limits are per workspace                        |
| Analytics and metrics                | Yes -- metrics reflect only accounts in the workspace          |
| Brand profiles                       | Yes                                                            |
| Team members and roles               | Yes -- a user can have different roles in different workspaces |
| Billing and subscription             | Yes -- each workspace has its own plan                         |
| Notification preferences             | No -- preferences are per user across all workspaces           |
| Timezone and language                | No -- these are per-user settings                              |

<Tip>
  If you manage multiple brands or clients, use separate workspaces to keep their content, analytics, and social accounts isolated from each other.
</Tip>

## Cookie and privacy preferences

Socializioz uses cookies for essential functionality and optional analytics. When you first visit the app, a cookie consent banner appears asking you to accept or customize your preferences.

### Managing cookie preferences

You can update your cookie preferences at any time:

1. Open **Settings** and look for the cookie preferences option, or click the cookie consent link in the app footer.
2. Toggle **Analytics cookies** on or off -- these help improve the product by tracking usage patterns.
3. Click **Save** to apply your choices.

Your consent choice is stored locally in your browser. If you clear your browser data, the consent banner appears again on your next visit.

### Policy versions

Socializioz tracks acceptance of three policies: Cookie Policy, Privacy Policy, and Terms of Service. When policy versions are updated, you may be asked to review and accept the new versions.

## Danger zone

### Leave workspace

Any member except the workspace owner can leave a workspace. Leaving removes your access to all workspace content. To rejoin, another owner or admin must re-invite you.

### Delete workspace

Only the workspace owner can delete a workspace. Deletion requires typing the workspace name to confirm. This action permanently removes all posts, campaigns, media, connected accounts, and member associations.

<Warning>
  Deleting a workspace cannot be undone. All posts, campaigns, media, and connected accounts associated with the workspace are permanently removed.
</Warning>

## Account deletion

You can permanently delete your account and all associated data from the settings page.

### Export your data before deleting

Account deletion is permanent. Use this checklist to save anything you need before proceeding.

| Data                              | How to export                                                                   | Where to find it                                                           |
| --------------------------------- | ------------------------------------------------------------------------------- | -------------------------------------------------------------------------- |
| Analytics (metrics and post data) | Export as CSV or PDF from the analytics page                                    | [Analytics — exporting analytics](/features/analytics#exporting-analytics) |
| Invoices and billing records      | Download individual invoices as PDF from the billing page                       | [Plans and billing — invoices](/account/plans-and-billing#invoices)        |
| Media files (images and videos)   | Download individually from the media library detail sheet                       | [Media library — asset actions](/features/media-library#asset-actions)     |
| Published post links              | Copy the live post URLs from the published posts page before deleting           | [Published posts](/features/published-posts)                               |
| Brand profile settings            | Screenshot or manually copy your brand identity, tone, audience, and guidelines | [Brand profiles](/features/brand-profiles)                                 |

<Note>
  There is no bulk export for all workspace data at once. Export each data type separately using the methods above. Enterprise customers with [API access](/account/enterprise-features#api-access) can pull data programmatically before deleting.
</Note>

<Tip>
  If you only want to remove a workspace without deleting your entire account, use [delete workspace](#delete-workspace) instead. This preserves your account and other workspaces.
</Tip>

### Deletion steps

<Steps>
  <Step title="Export your data">
    Follow the [export checklist](#export-your-data-before-deleting) above to save analytics, invoices, media, and any other data you need.
  </Step>

  <Step title="Start the deletion process">
    Go to **Settings** and select the **Delete Account** tab, or scroll to the bottom of the **Profile** tab. Click **Delete Account**.
  </Step>

  <Step title="Review the consequences">
    A confirmation dialog lists what happens:

    * Your saved preferences and connected account data are removed
    * You immediately lose access to the app
    * The action cannot be reversed through the app

    Click **Continue** to proceed.
  </Step>

  <Step title="Confirm with your email">
    Type your email address exactly as shown to confirm. This step prevents accidental deletion.
  </Step>
</Steps>

Account deletion removes all your data, including posts, campaigns, media, analytics, connected accounts, subscriptions, and preferences. This action cannot be undone.

<Warning>
  Account deletion is permanent and immediate. Once confirmed, there is no way to recover your data through the app. Complete the export checklist above before proceeding.
</Warning>

## Troubleshooting

| Problem                                           | Resolution                                                                                                                                                                                                                   |
| ------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Cannot edit workspace name or description         | Only **Owner** and **Admin** roles can edit general settings. Check your role in the Members section.                                                                                                                        |
| Invited member does not appear in the list        | The invited user must already have a Socializioz account. If they have not signed up, ask them to create an account first, then resend the invite.                                                                           |
| Cannot assign Owner role to another member        | Owner transfer is not available through the invite flow. Only Admin and Member roles can be assigned to new invites.                                                                                                         |
| Brand profile changes not reflected in AI content | After updating your brand profile, start a new AI conversation to ensure the assistant picks up the latest settings. See [brand profiles troubleshooting](/features/brand-profiles#troubleshooting).                         |
| Not sure which brand profile the AI is using      | The AI matches the brand profile to the connected social account being used. See [brand profiles](/features/brand-profiles#how-the-ai-selects-a-profile) for details.                                                        |
| Timezone change does not update existing posts    | Changing your timezone updates how dates are **displayed** going forward. Previously scheduled posts retain their original UTC time and are not rescheduled.                                                                 |
| Cannot delete workspace                           | Only the workspace **Owner** can delete a workspace. You must type the workspace name exactly as shown to confirm deletion.                                                                                                  |
| Language toggle has no effect                     | Clear your browser cache and refresh the page. If the issue persists, check that your browser language settings are not overriding the app preference.                                                                       |
| Need to transfer workspace ownership              | Ownership transfer is not available in the app. Contact [support](/features/support) with the workspace name, current owner's email, and new owner's email. See [transferring ownership](#transferring-workspace-ownership). |
| Signed out unexpectedly                           | Sessions expire after a period of inactivity. Sign in again. If this happens frequently, check that your browser is not blocking cookies for Socializioz or clearing session data automatically.                             |
| Suspect unauthorized access                       | Sign out immediately, change your password through your auth provider (Google or email), and contact [support](/features/support). Review the [activity log](/features/activity-log) for unfamiliar actions.                 |
| Workspace data appears in the wrong workspace     | All content is scoped to the active workspace. Check the workspace selector in the sidebar to confirm you are viewing the correct workspace. See [data isolation](#data-isolation-between-workspaces).                       |

## Related

* [Team collaboration](/features/team-collaboration) — invite members, assign roles, and set up approval workflows
* [Brand profiles](/features/brand-profiles) — configure brand identity and AI personality
* [Notifications](/features/notifications) — customize notification delivery channels and quiet hours
* [Plans and billing](/account/plans-and-billing) — manage your subscription and view invoices
* [Connections](/features/connections) — manage connected social accounts
* [Privacy and data](/account/privacy-and-data) — cookie preferences and data management
* [Security](/account/security) — session management and account protection