> ## Documentation Index
> Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt
> Use this file to discover all available pages before exploring further.

# System status

> Check the live operational status of Socializioz publishing, AI agent, analytics, and authentication services, plus history of past incidents.

Socializioz provides a public status page that shows whether core systems are running normally. You can access it at [socializioz.com/status](https://socializioz.com/status) without logging in.

## How to access the status page

* **From the app** — the status page is linked in the sidebar under **System Status**.
* **Directly** — visit [socializioz.com/status](https://socializioz.com/status) in any browser. No login is required.

## What it shows

The status page displays the current state of four systems:

| System                  | What it covers                                                        |
| ----------------------- | --------------------------------------------------------------------- |
| Application             | The main Socializioz web app                                          |
| Publishing Integrations | Connections to Facebook, Instagram, TikTok, X, LinkedIn, and Telegram |
| Billing                 | Subscription and payment processing                                   |
| AI Services             | Image generation, video generation, and AI chat                       |

Each system displays one of the following statuses:

| Status          | Meaning                                                                            |
| --------------- | ---------------------------------------------------------------------------------- |
| **Operational** | The system is running normally with no known issues                                |
| **Degraded**    | The system is partially available — some requests may fail or be slower than usual |
| **Outage**      | The system is unavailable — the team is actively working on a fix                  |

## How status affects your workflow

Understanding how each system status impacts your workflow helps you decide whether to wait or take action:

| System affected         | Impact                                                                                             | What to do                                                                                  |
| ----------------------- | -------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------- |
| Application             | You may not be able to log in, load pages, or save changes.                                        | Wait for the issue to resolve. Avoid making changes that could be lost.                     |
| Publishing Integrations | Scheduled posts may be delayed or fail.                                                            | Posts are retried automatically once the integration recovers — do not reschedule manually. |
| Billing                 | Subscription upgrades, downgrades, or payment processing may be temporarily unavailable.           | Your current plan and access remain unaffected. Try again later.                            |
| AI Services             | AI chat, caption generation, image generation, and video generation may return errors or time out. | You can still create and publish posts manually without AI assistance.                      |

<Note>When publishing integrations show degraded status, your already-scheduled posts are safe. They queue and retry automatically once the platform connection recovers. You do not need to cancel and reschedule them.</Note>

## In-app status indicators

In addition to the public status page, Socializioz surfaces status information inside the app:

* **Token refresh toasts** — if a connected account's token expires, you see a toast notification on the [workspace overview](/features/workspace-overview) with a link to reconnect.
* **Connection status badges** — the [connections page](/features/connections) shows green, amber, or red indicators for each account's health.
* **Analytics permission banners** — the [analytics page](/features/analytics#permission-health) shows an amber or blue banner if a connected account has missing permissions that affect data collection.
* **Publishing failure toasts** — if a post fails to publish, a toast notification appears with the error details and a link to the [activity log](/features/activity-log).

These indicators update in real time as you use the app, so you may notice issues before they appear on the public status page.

## When to check

Visit the status page if you experience unexpected errors such as:

* Posts failing to publish across multiple accounts
* The AI assistant not responding or returning errors
* Payment or subscription processing issues
* The app not loading or responding slowly

<Tip>Check the status page before submitting a support ticket. If a known outage is in progress, the team is already working on a fix.</Tip>

## Reporting issues not shown on the status page

The status page reflects the overall health of each system. If you experience a problem that is not reflected on the status page, it may be specific to your account, workspace, or connected social accounts rather than a platform-wide issue.

In this case, contact the team directly at **[admin@socializioz.com](mailto:admin@socializioz.com)** or open a ticket from the [support](/features/support) page. Include the following in your report:

* What you were doing when the error occurred
* Which connected account or platform is affected
* Any error messages you saw (screenshots help)
* Whether the issue is reproducible or happened once

<Note>The status page does not currently show incident history or past outages. It displays the current state of each system at the time you visit. Refresh the page manually to see the latest status.</Note>

## Troubleshooting with the status page

| Status page says                 | Your next step                                                                                                                                                                    |
| -------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| All systems operational          | The issue is likely specific to your account or setup. Run the diagnostic checklist below, then open a ticket from the [support](/features/support) page if the problem persists. |
| A system shows degraded/outage   | Wait for the team to resolve it. Check back periodically for updates.                                                                                                             |
| Publishing Integrations affected | Your scheduled posts may be delayed. They will retry automatically once the integration is restored.                                                                              |
| AI Services affected             | AI chat, image generation, and video generation may be temporarily unavailable. Other features continue to work normally.                                                         |

## Quick diagnostic checklist

If you suspect a system issue, run through this checklist before opening a support ticket:

<Steps>
  <Step title="Check the status page">
    Visit [socializioz.com/status](https://socializioz.com/status) for any active incidents.
  </Step>

  <Step title="Verify your internet connection">
    Load another website to confirm your connection is working.
  </Step>

  <Step title="Hard refresh the app">
    Press Ctrl+Shift+R on Windows/Linux or Cmd+Shift+R on Mac to reload without cache.
  </Step>

  <Step title="Check the activity log">
    Open the [activity log](/features/activity-log) and look for recent error events in your workspace. Filter by **Failed** to see publishing errors.
  </Step>

  <Step title="Check connected accounts">
    If the issue is limited to one platform, visit the [connections page](/features/connections) and check the account status. Reconnect if the status shows expired or disconnected.
  </Step>

  <Step title="Contact support">
    If all of the above look normal, open a ticket from the [support](/features/support) page with details about what you were doing when the error occurred.
  </Step>
</Steps>

## Common workflows

### Respond to a publishing failure

<Steps>
  <Step title="Check the status page">
    Visit [socializioz.com/status](https://socializioz.com/status) to see if Publishing Integrations shows a degraded or outage status.
  </Step>

  <Step title="If an outage is active — wait">
    Your scheduled posts are queued and will retry automatically once the integration recovers. Do not cancel or reschedule them manually.
  </Step>

  <Step title="If all systems are operational — investigate locally">
    The issue is likely specific to your account. Check the [activity log](/features/activity-log) for the failure reason, then visit [connections](/features/connections) to verify the affected account's token status.
  </Step>

  <Step title="Reconnect if needed">
    If the account shows an expired or disconnected status, tap **Reconnect** to re-authorize. Then retry the failed post from the [schedule calendar](/features/scheduling).
  </Step>

  <Step title="Contact support if unresolved">
    If reconnecting does not fix the issue and the status page shows all systems operational, open a [support ticket](/features/support) with the error message from the activity log.
  </Step>
</Steps>

### Monitor during a known outage

<Steps>
  <Step title="Bookmark the status page">
    Save [socializioz.com/status](https://socializioz.com/status) for quick access during incidents.
  </Step>

  <Step title="Refresh periodically">
    The status page does not auto-refresh. Reload the page manually to check for updates on the incident.
  </Step>

  <Step title="Avoid making changes during outages">
    If the Application system shows degraded or outage status, avoid creating or editing posts until it recovers. Changes made during an outage may not save correctly.
  </Step>

  <Step title="Verify your data after recovery">
    Once the status page shows all systems operational, check the [schedule calendar](/features/scheduling) and [published posts](/features/published-posts) to confirm everything published as expected.
  </Step>
</Steps>

## App health dashboard (admin only)

If your account has the **admin** role, the workspace sidebar includes an **Admin Panel** link (shield icon). In addition to the [admin subscription dashboard](/account/plans-and-billing#admin-subscription-management), the admin panel provides an **App Health Dashboard** that monitors the real-time health of Socializioz services from within the app.

### What the dashboard shows

The health dashboard displays a status card for each core system:

| System                      | What it monitors                                                                                               |
| --------------------------- | -------------------------------------------------------------------------------------------------------------- |
| **Application**             | The main Socializioz web app — page loads, API responses, and rendering                                        |
| **Publishing integrations** | Connections to Facebook, Instagram, TikTok, X, and LinkedIn — OAuth flows, token health, and publish pipelines |
| **Billing**                 | Subscription management, payment processing, and invoice generation                                            |
| **AI services**             | AI chat, caption generation, image generation, and video generation availability                               |

Each card shows the current status (Operational, Degraded, or Outage) with a color-coded indicator — green for operational, amber for degraded, and red for outage.

### When to use it

Use the admin health dashboard to:

* **Triage team-reported issues** — check whether a problem a team member reports is caused by a platform-wide service issue or is specific to their account.
* **Monitor during active campaigns** — keep the dashboard open during high-volume publishing windows to spot integration issues early.
* **Verify recovery after an outage** — confirm that all systems have returned to operational status before rescheduling failed posts.

<Note>The app health dashboard is only visible to accounts with the admin role. Regular workspace owners, admins (workspace-level), and members do not see the Admin Panel link in the sidebar. This is a platform-level admin feature, separate from workspace roles.</Note>

<Tip>Pair the admin health dashboard with the public [status page](https://socializioz.com/status) for a complete picture. The public page is useful for sharing with external stakeholders, while the admin dashboard provides an in-app view you can check without leaving your workspace.</Tip>

## Related

* [Troubleshooting](/features/troubleshooting) — resolve common issues with connectivity, publishing, accounts, and app errors
* [Support](/features/support) — submit a ticket or chat with the AI support assistant
* [Connecting accounts](/getting-started/connecting-accounts) — manage connection health and reconnect expired accounts
* [Activity log](/features/activity-log) — review recent events to diagnose issues