> ## Documentation Index > Fetch the complete documentation index at: https://docs.socializioz.com/llms.txt > Use this file to discover all available pages before exploring further. # Creative Credits and top-ups > Understand plan credits, purchased packs, shared wallet balances, holds, generation approvals, final charges and refunds. **Creative Credits** are the balance used for eligible AI image and video creation in Socializioz. They replace fixed monthly image, video and Reel generation quantities: the cost depends on the **generation service or selected model and settings**, not simply the number of clicks. The **Billing → Credits** page shows your current wallet. Generation can be temporarily unavailable if the wallet or payment provider needs to reconcile a transaction. ## Included Creative Credits | Plan | Included credit allowance | | - | - | | **Free** | **100 one-time welcome credits**; no monthly refill | | **Starter** | **2,000 every monthly usage window** | | **Pro** | **6,000 every monthly usage window** | | **Enterprise** | Custom agreed allowance | **Important rollover rules:** * Starter and Pro plan credits **renew monthly even when the subscription is billed yearly**. Their usage window is anchored to the subscription, not necessarily the first day of the calendar month. * Unused recurring plan credits **do not roll over** into the next monthly window. * **Purchased credits never expire** under the current product policy. * Available **plan credits are spent before purchased credits**. * Switching plans, buying a pack, or receiving a new allowance does not create separate balances per workspace. ## One wallet shared by the billing owner Creative Credits belong to the **billing owner**, not to every workspace or teammate. Eligible workspaces belonging to the same billing owner draw from the **same** wallet. On **Billing → Credits**, you can see: * **Available credits** — the spendable balance. * **Plan credits** — the remaining included allowance for the current period. * **Purchased credits** — the extra purchased balance, which does not expire. * **On hold** — credits temporarily reserved for running or unresolved jobs, when applicable. * **Purchase history** — confirmed, pending, cancelled, failed or review-required payments. Only the eligible **workspace owner** can buy top-ups for that workspace's billing wallet. ## Current top-up packs | Pack | Price (USD) | Creative Credits | | - | -: | -: | | **Spark** | \$9.99 | 2,500 | | **Creator** | \$24.99 | 6,750 | | **Studio** | \$49.99 | 13,750 | | **Pro** | \$99.99 | 28,000 | | **Agency** | \$499.99 | 150,000 | To purchase, open **Billing → Credits** on the **Socializioz website**, choose your pack, review the PayPal checkout and complete payment. Installed mobile apps can direct users to the website because in-app credit-pack purchase may not be available. **Do not repeat checkout immediately** if payment is still pending or being reconciled. Review purchase history; contact [Support](https://docs.socializioz.com/features/support.md) if a verified payment is missing. ## How a generation is charged 1. **Configure** your image or video. Advanced Studio uses the chosen model, references, duration, resolution and other supported settings. 2. **Get a quote.** Where Advanced Studio requests confirmation, approve the current quoted price before generation. A different request can require a new quote. 3. **Reserve.** The wallet holds enough available Creative Credits **before** the provider request. 4. **Generate.** The job tracks the provider result and the saved output. 5. **Settle.** Once the outcome is known, the wallet charges the applicable actual usage (or the accepted fallback) and **releases any unused reserved credits**. 6. **Recover if needed.** Known failed jobs return eligible holds. Uncertain outcomes and interrupted settlements can require status checks and recovery before the balance is final. The background reconciliation process can revisit completed/failed jobs and unattended videos; **an unresolved provider outcome is not automatically refunded merely because time passed**. ### Why the approved maximum can exceed the final charge The charging policy for covered AI generation is: **Customer charge = underlying provider credits × 2**, subject to the accepted generation and settlement rules. For usage-priced Studio jobs, the maximum displayed/reserved can include **up to 10% extra headroom** over the underlying estimated customer cost. That is a temporary spending ceiling, **not an extra 10% automatically charged**. Only the eligible final amount is retained; unused hold is released. For the standard Core generation path, the current source uses an approximate baseline of **1 underlying credit per generated image** and **5 underlying credits per requested video second**, before the customer 2× policy. These are **Core-path pricing assumptions**, not universal prices for Advanced Studio models. **The current quote shown for the specific run is more important than a static example.** ## What happens if something fails? | Situation | What to do | | - | - | | **Not enough credits** | Lower the generation cost or purchase a top-up pack on the website | | **An approval is requested** | Check the amount and approve the **exact** model/settings before running | | **Generation failed** | Confirm the job failed, then check the wallet for the released hold | | **The request timed out or returned an uncertain status** | **Do not resubmit blindly.** Check the generation/job status, Media Library and wallet first | | **Credits are still on hold** | Allow the original job to reconcile; use Support with the job and workspace details if unresolved | | **Purchased credits have not appeared** | Review purchase history and payment state **before** buying again | Buying credits **does not** upgrade your subscription, unlock Canvas on Free, increase social publishing limits, or pay for advertising spend. ## Related * [Plans and billing](https://docs.socializioz.com/account/plans-and-billing.md) * [AI content generation](https://docs.socializioz.com/features/ai-content-generation.md) * [AI models and settings](https://docs.socializioz.com/features/ai-models.md) * [Workflow Canvas](https://docs.socializioz.com/features/workflow-canvas.md) * [Paid Ads](https://docs.socializioz.com/features/paid-ads.md) * [Support](https://docs.socializioz.com/features/support.md) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.